Store Manager - Tanishq

Role overview

This position is for a jewellery showroom leader who will oversee everyday store functioning, protect inventory accuracy, deliver a premium customer experience, and support sales growth while upholding security and compliance standards in a high-value retail setting.

What you will do

• Run the showroom’s day-to-day activities from opening to close.
• Work toward monthly and yearly sales goals and help improve overall store profitability.
• Ensure customers receive polished service and a luxury buying experience.
• Manage high-value customer conversations, billing, and deal closure.
• Track gold, diamond, and precious stone stock with a strong emphasis on accuracy.
• Oversee product display, visual merchandising, and the overall appearance of the showroom.
• Guide, train, and encourage sales executives and support team members.
• Keep cash handling, billing, and transaction controls accurate and secure.
• Maintain security protocols and make sure all compliance requirements are followed.
• Work with head office on inventory, promotions, and reporting needs.
• Manage customer concerns, repairs, exchanges, and post-sale support.
• Follow audit procedures and adhere to company policies at all times.

Requirements

• A bachelor’s degree is preferred.
• 6 to 15 years of experience in retail, ideally in jewellery or luxury retail.
• Proven ability to sell and manage customer relationships for high-value products.
• Working knowledge of gold, diamond, and jewellery categories.
• Strong leadership and people-management capability.
• Clear communication and negotiation skills.
• High level of integrity and close attention to detail, especially for jewellery operations.
• Comfortable working in a target-focused premium retail environment.

Preferred skills and background

• Experience using jewellery billing or POS software.
• Awareness of hallmarking and basic gold and diamond grading.
• Ability to build and maintain strong customer relationships.
• Problem-solving and conflict-handling skills.
• Team leadership and coordination.

Eligibility

Applicants should be any graduate. This role is suited to professionals with retail experience, particularly in jewellery or luxury retail, who can manage a high-value store environment.

About Titan Company

Titan promotes an employee-first approach, believing that great customer care begins with caring for employees. The company works across diverse businesses, values innovation and experimentation, and is committed to equal opportunity across gender, age, physical ability, race, nationality, ethnicity, and sexual orientation. It seeks people who are multifaceted, ambitious, and driven to achieve more.