Store Manager

About the Company

Heisetasse Beverages has expanded from its beginnings in 2016 into a network of 110+ cafes spread across 9 Indian cities. The brand focuses on creating welcoming, inclusive spaces where people can enjoy great coffee, engaging conversations, and fresh ideas. Its coffee is prepared with a strong emphasis on ethical sourcing and sustainability, with close attention paid to quality and consistency in every cup.

Role Overview

The Store Manager will be responsible for the complete functioning of the cafe/store, ensuring strong daily operations, team performance, customer satisfaction, and financial discipline. This role requires hands-on leadership across sales, staffing, compliance, inventory, and service quality.

Key Responsibilities

• Oversee day-to-day store activities so operations run efficiently and consistently.
• Work toward sales, productivity, and profitability goals for the outlet.
• Guide, support, and develop team members to build a high-performing store crew.
• Handle customer escalations and ensure service standards remain excellent.
• Create staff schedules, manage manpower allocation, and track attendance.
• Make sure SOPs are followed, including food safety, quality checks, cash procedures, and audit requirements.
• Track stock movement, keep wastage under control, and maintain adequate inventory levels.
• Manage cash accuracy, billing processes, and end-of-day store reports.
• Hire, induct, train, and continually develop team members.
• Keep the cafe clean, equipment in good condition, and the store presentation up to standard.
• Evaluate outlet performance, identify gaps, and put corrective plans into action.
• Work closely with HR, Operations, Finance, Maintenance, and Supply Chain teams to support smooth store functioning.

Preferred Candidate Profile

• Any graduate can apply; candidates from Hospitality, F&B, or Retail backgrounds are preferred.
• Should have 2 to 5 years of experience in retail, QSR, cafe, or hospitality operations, including team management.
• Must bring strong leadership and people management capability.
• Needs to be customer-oriented with solid communication skills.
• Should understand store operations, cash handling, inventory control, and compliance well.
• Must be comfortable working toward sales and operational targets.
• Should be proficient in MS Excel and POS systems.
• Must be open to rotational shifts, weekends, and holidays.
• Should be able to perform under pressure and make quick operational decisions.
• Needs a positive approach with strong ownership and accountability.

Work Location

Navi Mumbai, India

Compensation

The annual package offered is INR 4,50,000 to 6,00,000.