Spa Receptionist

Role overview

Miraval The Red Sea is hiring a Spa Receptionist for Life in Balance Spa. This position is the welcoming face of the spa and the first person guests meet when they arrive for a wellness experience. The role is focused on delivering polished, attentive service, keeping the reception area organized, and helping the spa run smoothly while maintaining a peaceful and inviting atmosphere. It also involves strong product knowledge across spa treatments, retail items, and resort wellness services, along with thoughtful upselling and cross-selling that supports guest needs and revenue growth.

Guest reception and support

• Welcome visitors in a professional, friendly manner and share information about spa treatments, wellness programs, and fitness services available at the resort.
• Coordinate bookings and calendars so treatment, fitness, and wellness appointments are scheduled accurately.
• Explain the retail products used in treatments and suggest suitable options based on individual guest preferences.
• Handle check-ins, check-outs, payments, and general guest questions smoothly and accurately.
• Maintain a tranquil front-of-house experience so guests feel relaxed, supported, and well cared for from arrival onward.
• Keep track of guest preferences to help ensure service remains personalized and consistent.

Operational support and flexibility

• Support day-to-day spa reception operations so the front desk remains tidy, efficient, and well managed.
• Provide assistance in the Body Mindfulness Center, Aquatic Center, or Serenity Center whenever needed, depending on guest demand and operational priorities.
• Help monitor retail and spa supply stock and contribute to cleanliness and product availability across wellness spaces.
• Adapt to changing guest flow and resort needs while supporting a seamless overall experience.

Cash handling, reporting, and inventory

• Process cash, card, and POS transactions carefully and professionally.
• Prepare end-of-day handovers, daily summaries, and financial reports in line with resort procedures.
• Assist with stock counts and inventory control for retail and wellness items at reception.
• Track retail sales in the system and communicate replenishment needs when required.

Revenue generation and upselling

• Increase revenue through considerate upselling and cross-selling of retail products, spa treatments, fitness activities, and wellness offerings.
• Introduce guests to additional options such as personal training, fitness classes, and spa enhancements in a way that complements their wellness journey.
• Recommend retail items used in treatments based on guest needs, preferences, and wellbeing goals.
• Ensure all sales suggestions remain guest-centered, relevant, and aligned with each person’s wellness objectives.

Guest engagement and emotional connection

• Create meaningful guest relationships through attentive, personalized interactions that support each guest’s wellness journey.
• Offer calm, reassuring communication that helps guests feel at ease before and after their spa visits.
• Inform guests about the full range of wellness experiences available, including classes, treatments, and other resort offerings.
• Help guests feel comfortable, confident, and connected to their personal wellness goals while at Miraval The Red Sea.

Team collaboration and administrative work

• Work closely with spa therapists, fitness instructors, and other wellness professionals to provide a connected guest experience across the resort.
• Share guest feedback, booking updates, and operational needs with the Head of Scheduling and spa leadership.
• Contribute positively to a supportive team culture.
• Maintain accurate guest appointments and reduce scheduling errors.
• Assist with guest records, inventory tracking, and reports related to bookings and sales.
• Keep the reception space clean, orderly, and welcoming at all times.
• Ensure treatments, wellness services, and retail products are properly logged in the system for smooth operations.

Qualifications

Applicants should have at least 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality environment. Experience with retail products such as skincare and wellness items is important, along with the ability to explain product benefits and recommend them appropriately. A background in booking systems and appointment management is required. Strong English communication skills are needed, and Arabic is an advantage. The role also calls for excellent customer service, a genuine interest in wellness and mindfulness, and prior experience with upselling and cross-selling in a luxury setting.

Skills and abilities

• Clear and polished guest communication
• Strong organization and multitasking ability
• Adaptability across different wellness spaces
• Empathy and guest-focused service
• Team collaboration
• Digital scheduling and guest management tools
• Mindful, calm interpersonal approach

Additional information

This position is based in Saudi Arabia and is a full-time, onsite role. The job requires flexibility to support multiple wellness areas as needed and to work in a guest experience environment where calm service, accuracy, and revenue awareness all matter.