Solutions Specialist

About Dayforce

Dayforce is a worldwide human capital management (HCM) organization with headquarters in Toronto, Ontario, and Minneapolis, Minnesota. The company operates across North America, Europe, the Middle East, Africa (EMEA), and Asia Pacific Japan (APJ). Its cloud-based HCM platform brings together a single database and a continuous calculation engine to improve efficiency, productivity, and compliance for global workforces.

The company’s promise, Makes Work Life Better™, reflects its focus on employees, clients, partners, and communities around the world.

About the Opportunity

Dayforce is hiring a Solutions Specialist to support the Dayforce Industry Solutions (DIS) application. Reporting to the Manager, Solutions, this role is centered on technical problem-solving, client support, and cross-functional collaboration. You will work with strategic, high-value accounts around the world, partnering with Development, Product, QA, and Services teams to drive issues through to resolution.

This position blends customer support with hands-on technical work. You will investigate incidents, test and validate fixes, and help manage client relationships while keeping business impact in mind. A project-management approach is important, especially when working against tight timelines and product-performance issues.

The ideal candidate is highly client-focused, analytical, and technically strong. You should be comfortable handling customer demands, resolving conflicts, and delivering well-tested solutions. The role also requires the ability to design, build, validate, and release code quickly to meet customer needs. This is suited to someone currently supporting technology customers who wants to grow as an individual contributor and subject matter expert in a global company.

Key Responsibilities

• Provide a high-quality support experience by building strong relationships and maintaining excellent client engagement.
• Investigate, reproduce, research, collaborate on, design, test, and deploy fixes using C#.NET and SQL.
• Work through Dayforce and DIS client issues with efficient triage and timely incident resolution.
• Expand product and industry expertise and grow into a trusted specialist for DIS and other Dayforce modules.
• Share knowledge with internal and external stakeholders and create useful training materials.
• Proactively review client setups and configurations to spot opportunities and exceed expectations.
• Support operational initiatives such as defect documentation, resolution tracking, process improvement, and best-practice adoption.
• Participate in transition-readiness activities as customers move from implementation into support, working with Services, Success, and client teams.

Skills and Experience Needed

Applicants should have a diploma or degree in Computer Science, IT, Engineering, or a similar discipline, along with at least 2 years of experience supporting customers with technology in a fast-paced environment. An interest in Human Capital Management is also important.

The role requires at least 2 years of programming experience in C#, Java, or another object-oriented language, plus at least 2 years working with data integrations. You should also be familiar with change-management practices and Microsoft server technologies, such as Windows and SQL Server, and have exposure to Azure DevOps.

Strong SQL skills and a solid understanding of relational databases are needed to support complex configurations, advanced troubleshooting, scenario-based testing, and root-cause analysis. You should be able to perform retroactive changes when required and manage client expectations effectively. Because this is a B2B support role, willingness to work outside standard business hours, including night shifts, is required.

What Would Help You Stand Out

Candidates with 5 or more years of programming experience in C#, Java, or a similar object-oriented language will stand out. Additional strength will come from 5 or more years of experience with agile methods or test-driven development (TDD).

Experience supporting HRMS, payroll, or workforce management systems for clients with complex setups, including union-based rules and calculations, will also be an advantage. The ability to influence customers to adapt existing business practices where necessary is another strong plus.

What’s in It for You

Dayforce emphasizes inclusion, employee well-being, and personal fulfillment. The company promotes diversity and equal opportunity and encourages people to apply based on their passions.

Employees can expect opportunities for professional and personal growth, along with competitive pay and benefits, extensive time-away-from-work programs, and comprehensive wellness initiatives. The company also supports community involvement through volunteer days and Dayforce Cares.

Fraudulent Recruiting Notice

Dayforce warns applicants to watch out for recruiting fraud. Legitimate communication from the company comes from an @dayforce.com email address. The company does not ask for money, checks, equipment purchases, or sensitive personal information during hiring.

If you are asked for any of these, or suspect someone is pretending to represent Dayforce, you should refer to the company’s fraudulent recruiting statement. Dayforce also reviews applications for authenticity, and any submission found to be misleading or fraudulent may be removed from consideration.