Shift Supervisor - Store #04085, 5640 Spring Garden Road

About the Role

As a Shift Supervisor at Starbucks located at 5640 Spring Garden Road, you will support the store manager in managing store operations during your shifts. In this leadership position, you will guide team members by assigning tasks and workloads to deliver the authentic Starbucks Experience to customers. Your focus will center on providing exceptional customer service promptly, ensuring quality beverages and products, and maintaining a clean, welcoming store atmosphere.

Key Responsibilities

• Uphold Starbucks' core values by acting with integrity, honesty, and expertise to promote the company culture and mission.
• Maintain composure during busy periods or unexpected situations to keep operations smooth and set an example for the team.
• Anticipate needs of customers and the store by monitoring the environment and cues continuously.
• Communicate necessary information to the store manager to enable the team to foster a Third Place environment each shift.
• Support new partner training by reinforcing good performance with positive feedback and offering respectful, helpful coaching when needed.
• Provide feedback to management on partner performance throughout your shift.
• Recognize shifts in team morale or performance and communicate these to the manager to contribute to a positive work environment.
• Create a supportive learning atmosphere by delivering clear, timely, and respectful coaching to enhance partner performance and operational quality.
• Deliver legendary customer service by prioritizing customers and building meaningful connections.
• Identify customer needs and respond appropriately.
• Build strong working relationships with your team by understanding and addressing their motivations, needs, and concerns.
• Oversee store operations during your scheduled shifts, including organizing opening and closing tasks.
• Adhere strictly to Starbucks' policies related to operations, cash handling, safety, and security to ensure partner safety.
• Ensure all cash management policies are followed accurately by yourself and the shift team.
• Consistently follow up with baristas to maintain exceptional customer service standards.
• Maintain punctuality and consistent attendance.
• Consistently produce high-quality beverages, whole bean coffee, and food items by following all recipes and presentation guidelines.
• Observe health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team achievements using established tools and collaborate with management to find innovative recognition methods.
• Use operational resources effectively to maintain operational excellence during your shift.

Experience and Qualifications

• Previous experience in customer service within a retail or restaurant setting is essential.
• Strong ability to direct and manage the work of others.
• Quick learner with effective communication skills, especially verbal.
• Good understanding of retail environments.
• Excellent interpersonal and teamwork skills.

Equal Opportunity and Inclusion

Starbucks is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. We assess qualified applicants with criminal histories fairly in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us if you need assistance.

Additional Information

This posting is for an ongoing hiring opportunity at the Starbucks store in Halifax, Nova Scotia. The company emphasizes its dedication to creating an environment that supports diversity, equity, and inclusion while delivering excellent customer experiences. Benefit details are available upon employment.