Senior Support Executive - Logistics

Job Overview

The Senior Support Executive in Logistics at Pedigri Technologies is responsible for managing critical parts effectively to ensure smooth operations. This role focuses on overseeing the lifecycle of essential components from pre-task inspection (PTI) through outbound processing, coordinating vendor audits, tracking key performance indicators, supervising logistics personnel, and managing service orders with precision. The ideal candidate will demonstrate strong leadership qualities, excellent organizational skills, and a thorough grasp of supply chain and logistics management principles.

Key Responsibilities

• Manage inventory levels and storage of critical parts ensuring adherence to safety and quality procedures.
• Supervise the handling, storage, and distribution processes for critical components.
• Ensure inbound replenishments are logged into the depot management system (DMS) and vendor systems within two hours of receipt during working hours.
• Verify outbound orders promptly, processing them within 15 minutes of receipt during business hours.
• Coordinate service order processing efficiently, communicating with other departments for seamless execution.
• Resolve any issues related to service orders including delays, discrepancies, and customer complaints promptly.
• Monitor the progress of service orders continuously, keeping stakeholders updated through clear communication.
• Maintain comprehensive records documenting service order statuses, communications, and problem resolutions.
• Plan and conduct vendor audits regularly, including site inspections, document reviews, and performance assessments.
• Work with vendors to implement corrective actions based on audit results and keep thorough documentation of audit processes and outcomes.
• Ensure compliance with key performance indicators: Inbound KPI of at least 99%, Outbound KPI of 98%, with strict order acknowledgement and shipment confirmation timelines for various order types.
• Lead and develop a team of logistics staff by providing training, allocating resources efficiently, and fostering a collaborative environment.
• Oversee all logistics activities for regulatory compliance and maintain accurate documentation in line with company policies.
• Promote adherence to company policies and champion a culture of accountability within the logistics operations.

Qualifications and Skills

• Bachelor’s degree in logistics, supply chain management, business administration, or a related discipline.
• Proven experience in logistics management with a record of managing complex operations successfully.
• Strong leadership capabilities along with excellent communication and interpersonal skills to motivate teams and build partnerships.
• Strategic planning, analytical prowess, and problem-solving aptitude for developing logistics strategies and continuous process improvements.
• In-depth knowledge of logistics operations, including transportation modes, inventory control, and supply chain best practices.
• Familiarity with logistics management software, industry regulations, compliance standards, and risk management.
• Certifications such as Certified Logistics Professional or Certified Supply Chain Professional are preferred and reflect advanced expertise.