Senior Operations Staff - Siliguri

About Blue Dart Express

Blue Dart Express Limited, a listed company and a prominent player in South Asia's logistics sector since 1983, specializes in courier, integrated air express distribution, and eCommerce solutions. Operating across 55,000+ locations domestically and globally, it owns Blue Dart Aviation Limited and Concorde Air Logistics Limited. As a part of DHL Group's DHL eCommerce, Blue Dart leverages a vast network across 220 countries and territories, renowned for innovation, digital advancement, and service excellence. Celebrated as one of India’s Top 100 Great Places to Work and DHL’s Top Employer, Blue Dart values integrity, safety, and employee empowerment.

Role Summary

The Senior Operations Staff will manage daily operational tasks within service centers, hubs, warehouses, and processing units to guarantee shipment accuracy, productivity, safety, and compliance. This role supports Shift In-charges with workload distribution, coaching, exception handling, and adherence to standard procedures, upholding operational discipline and service standards.

Key Responsibilities

• Execute shipment receiving, segregation, sorting, scanning, bagging, tagging, and processing tasks accurately and safely.
• Assist with loading/unloading shipments ensuring safe material handling.
• Prevent operational errors by verifying shipment routing and conducting reconciliation and manifest checks.
• Operate data entry and update shipment information using company systems, maintaining documentation accuracy and resolving discrepancies promptly.
• Ensure compliance with Blue Dart’s SOPs, perform quality checks to minimize errors, and engage in process improvement initiatives.
• Mentor new operational staff, promote SOP adherence, support daily activity coordination, and foster teamwork.
• Uphold safety and security protocols, report incidents, and promote workplace safety culture.
• Maintain professionalism including grooming, uniform compliance, punctuality, and workspace organization.
• Engage in continuous improvement efforts, operational reviews, and adoption of new processes and technologies.

Qualifications & Experience

• Minimum education: 10th standard pass; higher qualifications preferred.
• 3 to 6 years of pertinent experience in logistics, warehouse operations, express distribution, courier, or supply chain roles.
• Familiarity with shipment processing techniques, sorting, scanning, handheld scanners, and warehouse management systems is advantageous.

Applicant Eligibility

• At least 18 years of age with physical fitness to handle standing, walking, and shipment manual handling.
• Willingness to work rotational shifts including weekends and holidays.
• Basic proficiency in English reading and communication.
• Fundamental computer literacy and competence with handheld scanners or mobile applications.
• Understanding of operational discipline and compliance requirements.

Skills and Competencies

• Shipment processing and sorting expertise.
• Proficiency with scanning, reconciliation, and labelling.
• Operational documentation and data entry capabilities.
• Competence in handling barcode scanners and related mobile devices.
• Commitment to safety, time management, teamwork, and coaching.

Performance Metrics

• Adherence to service level agreements and throughput targets.
• Accuracy in scanning and zero tolerance for mis-sorts and handling errors.
• Compliance with safety regulations and SOPs with zero incidents.
• Effective team support including coaching and contribution to process improvements.
• High workplace discipline including punctuality and grooming standards.

Why Work With Blue Dart?

• Recognized Great Place to Work® with a welcoming and inclusive environment.
• Competitive remuneration with rewards linked to performance.
• Opportunities for professional growth, global exposure, and extensive learning.
• Comprehensive benefits including health coverage and financial wellness programs.
• A culture valuing diversity, innovation, and employee voices.
• Global career opportunities within DHL’s worldwide network.
• Join a respected leader committed to shaping sustainable supply chains and operational excellence.

Additional Information

Recruitment is conducted transparently and based on merit, upholding human rights and diversity principles. Blue Dart does not charge candidates any fees during recruitment; any such demands are fraudulent. Candidates are encouraged to report suspicious activity.