Senior Executive - Stay Experience

About StayVista

StayVista is the leading villa hospitality brand in India, revolutionizing group vacations through handpicked luxury villas across renowned holiday spots nationwide. We provide unique experiences coupled with exceptional hospitality to craft memorable stays. Joining our team means being part of a passionate community dedicated to delivering outstanding getaways and managing exclusive homes. We share a collective passion for travel and aim to be India’s most beloved hospitality brand.

Why Join Us?

At StayVista, you will be a valued member of a dynamic team that encourages innovation and personal growth. We invest in skill development programs to foster continuous learning and improvement. Plus, our team enjoys exclusive villa discounts, offering the chance to relish the luxury you help provide.

Role Overview

As a Senior Executive, you will serve as the primary liaison for guests, ensuring their experience is seamless and memorable. You'll attentively respond to guests’ preferences, swiftly address their inquiries, and resolve minor issues promptly. Your objective is to deliver attentive care that leaves guests with a positive, lasting impression.

Key Responsibilities

• Oversee daily interactions with guests, guaranteeing prompt and effective responses to their requests.
• Support management of owners and guests based on organizational priorities.
• Drive upselling efforts, particularly in food and beverage and event services.
• Manage guest complaints with professionalism and ensure timely resolution.
• Coordinate regular collection of guest feedback to enhance service quality.
• Ensure villa inspections are thorough with no walk-outs during audits.

Candidate Profile

• Possess 1 to 2 years of experience in hospitality or guest services with a strong emphasis on personalized guest engagement.
• Adopt a user-focused mindset to maximize satisfaction for guests and property owners alike.
• Exhibit exceptional service orientation and provide timely, effective solutions.
• Implement ongoing process improvements to increase operational efficiency.
• Demonstrate strong interpersonal and leadership qualities, facilitating collaboration and team management.
• Excel in building and nurturing relationships with various stakeholders.
• Maintain composure and deliver results within tight deadlines.
• Committed to producing high-quality and impactful outcomes in a fast-paced environment.
• Bonus: Access to a personal two-wheeler or four-wheeler is advantageous for enhancing service flexibility.

Core Values and Behavioral Competencies

• Curious: Embrace curiosity that sparks innovation.
• User-Centric: Anticipate needs of all stakeholders and exceed expectations.
• Resourceful: Creatively optimize resources to elevate experiences.
• Aspire: Pursue continuous learning and growth.
• Trust: Operate transparently and reliably.
• Enjoy: Foster a fun, collaborative work culture.
• Business Acumen: Understand company and customer dynamics, make thoughtful decisions, and learn from experiences.
• Change Management: Adapt quickly to challenges and seek feedback for improvement.
• Leadership: Set goals, energize teams, and take responsibility.
• Customer Centricity: Own customer service issues with respect and clear communication.
• Teamwork: Collaborate effectively and value diverse perspectives.
• Result Orientation: Proactively solve problems and exceed targets.
• Planning and Organizing: Manage priorities efficiently and maintain accuracy.
• Communication: Clearly share ideas and ensure timely dialogue.

Equal Opportunity Employer

StayVista is committed to fair employment practices and prohibits discrimination based on race, colour, religion, caste, creed, nationality, age, gender and related conditions, marital status, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other protected characteristic under applicable laws.