Sales and Collections Team Leader

Overview

We are seeking a proactive and results-oriented Sales and Collections Team Leader to oversee and motivate teams of Sales and Collection Executives. The successful candidate will be accountable for meeting sales and collection targets, enhancing team performance through coaching, and ensuring compliance with company policies to achieve organizational goals.

Key Responsibilities - Sales Leadership

• Supervise and lead a sales team to achieve daily, weekly, and monthly sales objectives.
• Track team productivity and conversion rates while driving revenue growth.
• Facilitate daily meetings, conduct coaching sessions, and perform performance evaluations.
• Evaluate calls and guide team members to enhance selling effectiveness.
• Address customer escalations and assist in closing sales deals.
• Ensure adherence to established sales procedures and compliance standards.
• Generate and review detailed MIS reports periodically.
• Coordinate with Quality Assurance, Training, HR, and Operations departments.
• Motivate and develop sales team members to fulfill business targets.

Key Responsibilities - Collections Leadership

• Manage a collections team focused on achieving collection targets in set timeframes.
• Monitor collections productivity, recovery rates, and operational efficiency.
• Conduct call monitoring and provide coaching to improve collection outcomes.
• Resolve escalated customer issues promptly and effectively.
• Maintain strict compliance with collection policies and regulatory requirements.
• Analyze reports to identify areas for improvement in collection performance.
• Prepare management information system (MIS) reports and present findings to leadership.
• Collaborate with various departments to ensure quality, training, and operational efficiency.
• Maintain discipline, attendance, and morale within the team.

Performance Metrics

• Achievement of sales and collection targets
• Revenue generation and recovery rates
• Conversion and promise-to-pay (PTP) ratios
• Productivity and quality/compliance assessment scores
• Customer satisfaction (CSAT)
• Attendance, team engagement, and attrition rates

Qualifications & Experience

• Bachelor’s degree in any field is preferred.
• 2 to 5 years of relevant experience in telecollections or telesales.
• At least 1 to 2 years in a leadership role managing teams.
• Experience within NBFC, banking, fintech, or BFSI sectors is advantageous.
• Fluent communication skills in both Hindi and English are mandatory.