Sales Operations Associate

About the company

Inspira Education Group is a rapidly expanding edtech business in the United States focused on opening up access to premium coaching and guidance. Its mission is to help students everywhere compete fairly for top opportunities by making high-quality admissions support more accessible.

The company brings together a broad network of admissions experts across medical, legal, business, and college pathways, combining software and services to improve and modernize the application journey for candidates from many different backgrounds. It is supported by well-known venture investors, including Zeev Ventures, Quiet Capital, Craft Ventures, and Jeff Fluhr, the founder of StubHub.

Role overview

The Sales Operations Associate will help keep the sales engine running efficiently by supporting contracts, CRM accuracy, reporting, billing workflows, and cross-team coordination. This is a high-ownership position for someone early in their career who values precision, fast follow-through, and strong operational discipline. The role is based in the New York City office in Gramercy and requires working onsite five days per week.

Key responsibilities

• Prepare, distribute, monitor, and close out client contracts and enrollment documents through the full signature process.
• Follow up with clients and Enrollment Managers to make sure agreements are completed before services start.
• Maintain well-organized files for signed contracts, amendments, and related client records.
• Keep HubSpot clean and up to date by maintaining contacts, deals, products, and tickets.
• Update CRM records promptly so the team always works from current information.
• Track the student journey from inquiry through enrollment and identify blockers or drop-off points for sales leadership.
• Regularly review CRM records for duplicates, missing fields, outdated entries, and data quality issues.
• Set and uphold standards for data entry so reporting remains accurate and dependable.
• Build checks, validation logic, and required-field rules that reduce bad data from entering the system.
• Compare CRM data with billing, contract, and enrollment systems and resolve mismatches.
• Maintain internal documentation for data definitions, field usage, and naming rules.
• Reconcile transactions across Stripe and PaySimple and ensure payments are recorded correctly.
• Run collections follow-ups for overdue balances, coordinate with clients, and escalate issues when needed.
• Help improve billing policies, installment structures, and payment workflows as the business grows.
• Investigate payment failures, disputes, and refund requests in a timely and professional way.
• Pull lists, generate standard reports, and share accurate data with sales operations leadership.
• Document sales processes, playbooks, and SOPs, while identifying ways to simplify and improve them.
• Support evaluation and rollout of sales tools and integrations that reduce manual work and improve productivity.
• Stay current on CRM capabilities, AI tools, and other technologies that can make the team faster.
• Work closely with sales, operations, and student success teams to ensure smooth handoffs and consistent attribution.
• Provide ongoing data entry and administrative support to keep records and workflows current.
• Assist with onboarding of new sales operations tools.

Requirements

• At least 2 years of experience in accounting, bookkeeping, sales operations, revenue operations, business operations, or a similar analytical role.
• Strong written and verbal communication skills for both internal collaboration and external client communication.
• Proven ability to maintain high-quality data and complete data hygiene work end to end.
• Comfortable working with payment systems such as Stripe and PaySimple.
• Experience handling contracts or deal-related documentation; familiarity with e-signature tools such as DocuSign or PandaDoc is an advantage.
• Working knowledge of CRM systems, especially HubSpot, and the ability to learn new tools quickly.
• Strong Excel or Google Sheets skills; exposure to BI tools such as Looker or Tableau is a plus.
• Sharp attention to detail and the ability to identify process inefficiencies.
• Excellent organization, follow-through, and the ability to build systems that keep tasks from slipping.
• Comfort with collections conversations that are firm, professional, and empathetic.
• Self-directed, adaptable, and comfortable working in a fast-moving startup environment.
• Interest in education, admissions, or helping students achieve meaningful outcomes.

Perks and benefits

• Health, dental, and vision coverage, with base plans fully paid by the employer.
• Flexible paid time off and paid holidays.
• 401(k) plan with company match.
• Direct mentorship from senior leadership.
• Opportunity to contribute to a mission-driven team focused on student success.
• Chance to build meaningful work in the education space.

Additional information

This is a full-time, onsite position in New York City (Gramercy), with attendance required five days per week.

The stated annual salary is $75,000.

Inspira Education Group states that it does not discriminate in employment or benefits on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by law.

No vacancy count, application deadline, or start date was provided.