Sales and Customer Support Executive for IndiaMart Operations

About the Role

This position involves managing IndiaMART leads efficiently, ensuring prompt response to over 200 monthly inquiries within 5 minutes. The role encompasses understanding buyer needs, sending quotations, and closing orders with consistent daily follow-ups via calls and WhatsApp.

Key Responsibilities

• Handle more than 200 incoming inquiries each month and respond within five minutes.
• Conduct regular follow-ups through phone calls and WhatsApp messaging.
• Understand customer requirements well enough to send accurate quotations.
• Maintain daily follow-ups to successfully close sales orders.
• Use WhatsApp Business to share product catalogs, broadcast messages, maintain labels, and update customer databases.
• Provide customer support by delivering detailed product information, confirming prices, updating dispatch statuses, and managing repeat orders.
• Prepare daily reports outlining the number of leads received, calls conducted, quotations sent, orders placed, and outstanding follow-ups.

Additional Information

This role requires strong communication skills, attention to detail, and the ability to work efficiently under pressure to meet daily targets.