RSOC Operator

Role Overview

The RSOC Operator is a pivotal member of the Regional Security Operations Center team based in Dublin 2, working in a dynamic, fast-paced environment to oversee security operations on a day-to-day basis. This permanent position involves shift work including weekdays, nights, and weekends. The hourly wage starts at €24 and increases to €25 after six months.

Key Responsibilities

• Handle routine and emergency communications professionally.
• Monitor fire alarms, door access alerts, duress alarms, CCTV systems, and access control systems continuously.
• Maintain situational awareness by tracking radio communication across local and remote sites.
• Assess global incidents affecting client offices, facilities, and personnel and escalate concerns as appropriate.
• Monitor travel notifications and utilize travel tracking software to alert corporate travelers of safety risks.
• Conduct information gathering and threat analysis using specialized intelligence platforms.
• Provide security guidance to employees, vendors, and visitors.
• Manage access control alarm systems and perform related administrative duties.
• Conduct routine health checks on security software, CCTV, and access control networks, reporting faults promptly.
• Serve as a liaison between internal departments, external vendors, and response teams.
• Communicate critical security information effectively using established protocols.
• Participate actively in projects related to security operations, with scope for full ownership depending on skills and development.
• Document incidents, shift activities, and emergency responses accurately and in a timely manner.
• Perform lawful duties assigned by management within the role's scope.

Qualifications and Skills

• Possession of a valid Private Security Authority (PSA) License is required.
• Experience with access management control systems such as Lenel or Genetec is advantageous.
• Familiarity with traveler-safety platforms like Travel Tracker is desirable.
• Experience using global threat-monitoring systems like NC4 Risk Center or Dataminr is beneficial.
• Strong understanding of security systems, alarm monitoring, and SOC operational protocols.
• Proficient in both written and spoken English with at least B2 level competence.
• Ability to distill complex data into concise incident reports and communicate clearly.
• Prior experience in a Regional Security Operations Center (RSOC), Security Operations Center (SOC), Alarm Receiving Centre (ARC), or similar environment is expected.
• Excellent critical thinking and problem-solving skills under pressure.
• Capable of multitasking, prioritizing, and meeting deadlines effectively.
• Detail-oriented with a proactive mindset, committed to integrity and confidentiality.
• Customer-focused with ability to remain calm and professional during emergencies.

Additional Information

• Employees will receive all necessary training, tools, and equipment to perform their responsibilities competently.
• Clear documentation of role expectations will be provided.
• Access to certified training programs (QQI and higher), industry memberships, and career development opportunities is available.
• Support resources including Employee Assistance Programs (EAP) and staff recognition initiatives are offered.