Retail Assistant - Merchandise

About the Role and Company

Join Woolworths Supermarkets New Zealand, a company with over 185 stores and 20,000 employees nationwide, dedicated to enhancing the everyday lives of three million New Zealanders weekly. Woolworths Group fosters a workplace culture defined by friendliness, energy, respect, and innovation, encouraging collaboration and continuous learning among teams.

Primary Responsibilities

• Deliver exceptional customer service to improve shoppers' experience.
• Assist customers promptly and help fulfill their needs in daily store operations.
• Maintain an appealing and organized store presentation to boost customer satisfaction.
• Be proactive and visible to engage with customers, addressing inquiries and complaints effectively.
• Oversee product freshness and quality, ensure shelves are orderly and clean, and help keep the store environment tidy.
• Set up promotional displays and signage aligned with marketing campaigns and ensure accurate point-of-sale materials.
• Collaborate with your team to ensure smooth day-to-day operations and contribute to meeting store goals.
• Follow safety standards rigorously, report any hazards, and comply with all company policies and legal requirements.

Candidate Profile

• Strong customer focus with a track record of personalized service that promotes customer loyalty.
• Excellent communication abilities allowing positive interaction with customers and teammates.
• Commitment to upholding company values, integrity, and professional conduct.
• Attention to detail and a proactive approach towards issue identification and resolution, including escalating concerns when appropriate.

Employee Benefits and Culture

• Enjoy staff discounts on a variety of Woolworths Group products and participate in an engaging rewards program recognizing dedicated work.
• Access to Sonder services, offering confidential around-the-clock financial, medical, psychological, and safety support for team members and their families.
• Opportunity to work within a global organization providing broad career development and networking prospects.

Values and Inclusion

Woolworths Group celebrates diversity, equity, inclusion, and belonging, making it a priority to build an inclusive workplace where all team members feel valued and empowered. Applicants are encouraged to request any necessary accommodations during the recruitment process to help ensure a fair experience.