Reservation Executive

About Towlan Service Apartments

Towlan Service Apartments specializes in providing modern and fully serviced accommodations tailored for both short and extended stays. The focus lies on delivering comfortable and well-maintained apartments coupled with dependable services, catering primarily to business travelers, families, and guests seeking long-term lodging. The company fosters a professional and service-driven atmosphere aimed at ensuring guest satisfaction and efficient operational management.

Role Overview

We are seeking a dedicated Reservation Executive to join our team in a full-time remote capacity. This position involves handling all reservation inquiries through phone, email, and online channels, ensuring bookings are accurate and processed in a timely manner. Key duties include confirming reservations, updating availability, managing modifications or cancellations, and keeping meticulous records within the reservation system.

The role also demands providing comprehensive information regarding apartment options, rates, and policies, responding effectively to guest inquiries, and collaborating with various internal departments to facilitate seamless check-in and stay experiences. Adherence to company protocols and performance standards is essential, alongside delivering courteous and professional customer service at every point of contact.

Candidate Qualifications

• Excellent customer service abilities and communication talents to handle inquiries with professionalism and clarity.
• Familiarity with reservation or booking systems, solid computer skills, and comfort operating within digital platforms.
• Strong organizational and time-management skills to juggle multiple bookings, follow up on guest requests, and maintain precise records.
• Attention to detail combined with problem-solving capabilities to resolve guest issues, avoid booking errors, and consistently apply policies.
• Proficiency in written and spoken English; knowledge of additional languages is a plus.
• Capability to work independently in a remote environment, showing reliability and responsibility.
• Prior experience in hospitality, customer service, or reservation roles is advantageous but not a strict requirement.
• Education such as a diploma or bachelor's degree in hospitality, business, or related fields is considered beneficial.