Reservation Agent

Overview

RIKAS Hospitality Group seeks a personable and organized Reservation Agent to join their hospitality team in Dubai. This role focuses on handling guest reservations, queries, and bookings across various communication channels while ensuring a professional and welcoming guest experience.

Key Responsibilities

• Manage guest reservations and inquiries via phone, email, WhatsApp, social media, and online booking platforms with friendliness and professionalism.
• Ensure accuracy in bookings including guest details, special preferences, occasions, and requests.
• Maintain and update guest profiles and reservation records in the booking system.
• Track availability, waitlists, cancellations, no-shows, and unconfirmed bookings to optimize seating capacity.
• Handle prepayments and no-show charges following company guidelines.
• Identify and manage VIPs, regular guests, and special requests.
• Promote upselling opportunities such as special experiences, cakes, vouchers, and other services.
• Stay informed of current menus, promotions, events, and operational hours.
• Coordinate special arrangements with restaurant operations and other departments.
• Document guest feedback and complaints and escalate as necessary.
• Communicate effectively with management, reception, floor, and kitchen teams.
• Complete reports, reservation logs, and shift handovers promptly and accurately.
• Adhere to company policies, procedures, and standards.

Candidate Profile

• Possess 1 to 2 years experience in reservations, reception, guest relations, or customer service within hospitality or luxury service sectors.
• Familiarity with restaurant reservation platforms such as SevenRooms is essential; knowledge of restaurant operational systems is beneficial.
• Proficient with Microsoft Office applications.
• Strong customer service orientation with welcoming and hospitable demeanor.
• Excellent verbal and written communication skills, fluent in English; additional languages advantageous.
• Organized with keen attention to detail and ability to multitask in a dynamic environment.
• Availability to work flexible shifts including evenings, weekends, and public holidays.

About RIKAS Hospitality Group

Based in Dubai, RIKAS Hospitality Group encompasses a portfolio of award-winning restaurants, cafés, beach clubs, and lifestyle destinations known for innovative concepts and exceptional hospitality. Committed to delivering memorable experiences, RIKAS continues to expand and offers career growth prospects for dedicated hospitality professionals.