Remote Referral Management Clerk - Healthcare Administration

About Our Client

The organization specializes in healthcare services, offering medical assistance, emergency response, and workforce support across the United States and internationally. Established in 1984, it focuses on overcoming healthcare delivery challenges and facilitating patient care coordination for diverse populations including military-connected patients by maintaining accurate and accessible healthcare documentation and referral data.

Role Overview

The Remote Referral Management Clerk is vital in handling referral and clinical documentation processes within a centralized healthcare operations center. This role guarantees that patient records and referral information are thorough, precise, and readily available to ensure coordinated specialty care, thereby enhancing patient care and operational preparedness.

Key Responsibilities

• Collect clinical documents from network providers and pursue resolution of incomplete or missing records.
• Evaluate chart notes for clarity, completeness, and adherence before associating them with patient files and referrals.
• Upload, organize, tag, and maintain clinical records using approved healthcare platforms.
• Investigate claims, referral details, clinical histories, and chart documentation to assist referral management.
• Handle secure message requests, provider communications, outgoing calls, and other patient assistance functions.
• Monitor requests, follow-ups, and outcomes to support accountability and quality control.
• Ensure compliance with HIPAA, privacy, security, and healthcare guidelines while delivering customer service.
• Work collaboratively with Military Treatment Facilities, providers, and internal groups to support referral and documentation workflows.

Qualifications

• High school diploma or GED certificate.
• At least six months experience in healthcare administration.
• Strong skills in customer service and telephone communication.
• Effective verbal and written communication abilities.
• High attention to detail, critical thinking, and problem-solving skills.
• Capacity to manage multiple priorities in a fast-paced setting.
• Familiarity with Microsoft 365 including Teams, Excel, and Outlook.
• Preferred: Experience with MHS GENESIS, CXOne, or comparable call center healthcare software.

Compensation and Benefits

• Hourly wage ranging from $22 to $23 depending on experience and skills.
• Medical, dental, and vision insurance plans.
• Basic life insurance coverage.
• 401(k) retirement plan.
• Paid time off.
• Annual performance bonus.

Additional Information

Our client embraces equal opportunity employment and strives to cultivate an inclusive workplace. Employment consideration is provided regardless of race, color, religion, gender identity or expression, sexual orientation, or national origin.

Note: The recruiting platform facilitating this job posting is not the legal employer; applicants apply directly to the hiring company.