- Esperienza
- Qualsiasi
- Stipendio
- USD 18 – USD 27 / hour
- Aperture
- 1
- Pubblicato
- 10 ore fa
- Modalità di lavoro
- Lavoro da casa
- Requisiti di ammissibilità
- Applicants should be able to work remotely full time and have the ability to support customers through email in a professional, independent manner. Experience with customer support is preferred, and familiarity with industrial machinery or material handling is an added advantage.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About the Client
The hiring organization is a North American distributor of machinery and equipment, with a strong focus on forklifts and material handling solutions. It works with customers across multiple industries and provides a mix of sales, rental, and service offerings. The business is known for responsive customer care and a broad equipment portfolio.
Role Overview
This is a full-time remote position focused on handling customer communication through email. The specialist will act as the main contact for customer questions, deliver accurate information, and help resolve issues efficiently. The role plays an important part in keeping customers satisfied and supporting smooth day-to-day operations.
Key Responsibilities
- Answer customer emails quickly and in a clear, helpful manner.
- Share accurate details about products, services, sales, and rental options.
- Work through customer concerns with the goal of resolving as many as possible on the first interaction.
- Document customer conversations and case details carefully in the CRM.
- Route complex matters to the right team members or departments when needed.
- Coordinate with sales and service teams to provide complete support to customers.
- Contribute ideas and input to improve support workflows and internal documentation.
Requirements
- Background in customer support, especially in email-based communication.
- Strong written communication and people skills.
- Good troubleshooting ability and a practical, structured approach to problem solving.
- Comfort working independently and managing time well in a remote setting.
- Experience with helpdesk tools and CRM platforms is an advantage.
- A calm, patient, empathetic, and professional manner when dealing with customers.
- Exposure to industrial machinery or material handling is helpful.
Compensation
The pay is hourly, ranging from USD 18 to USD 27, depending on experience.
Equal Opportunity
The employer is an equal opportunity organization and values diversity and inclusion. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Additional Information
The hiring company is the employer of record for this position. The recruitment partner is only facilitating the connection between candidates and the employer, and applicants are expected to complete the application process directly through the employer’s career site or ATS.