Regulatory Support Officer

About the Role

Auckland Council's Building Consent team is seeking a Regulatory Support Officer for a fixed-term, full-time position at their Manukau hub, extending until November 2026. This role involves providing essential process support to ensure the efficient operation of the building consent department's end-to-end consenting processes. It is a customer-facing position within a dedicated and collaborative team environment, focused on delivering high-quality service. The role operates in a demanding setting with tight deadlines, requiring a proactive approach to achieve quality outcomes.

Responsibilities

• Facilitate comprehensive end-to-end support for all applications within the Building Consent framework.
• Deliver exceptional customer service to both internal stakeholders and external clients.
• Maintain the integrity and consistency of regulatory consent data.
• Manage and resolve customer inquiries and complaints concerning financial matters, invoicing, and regulatory applications to ensure positive resolutions.

About You

The ideal candidate will be technologically adept, capable of quickly learning new systems, and possess prior administrative experience. Strong communication abilities are crucial for success in this customer-centric role. A proactive mindset, meticulous attention to detail, and proficiency in Microsoft Office Suite (Word, Excel, etc.) are highly valued. Familiarity with building legislation and prior experience with SAP would be advantageous.

Requirements

• Demonstrated excellence in written and verbal communication.
• A minimum of 4 years of experience in business administration and customer service roles.
• Proficiency in managing complex databases and information systems.
• Proven experience in handling financial account reconciliations and customer disputes.

What We Offer

Join a dynamic and supportive team at Auckland Council where your work directly influences the lives of over 1.7 million Aucklanders. We provide flexible working arrangements, prioritize employee well-being, and foster a culture of continuous improvement. Auckland Council is committed to diversity, equity, and inclusion, holding accreditations such as GenderTick and being a signatory to the Pride Pledge, ensuring a workplace where all staff feel valued and empowered.

Additional Information

This is a fixed-term, full-time role until November 2026. Applications close on 17 June 2026. The annual salary ranges from $60,216 to $62,000, dependent on skills and experience. Employer Kiwisaver contributions are in addition to the base salary. Auckland Council is an equal opportunity employer committed to diversity and inclusion. Support or access requirements during the recruitment process can be advised at the time of application.