Receptionist / Administrative Clerk

Role Overview

The Arthur South Day Procedure Unit operates a multi-disciplinary approach to care for patients attending for surgery and Pre-Op Assessment appointments. The administrative team, including Receptionists and Admission Clerks, collaborates to support clinical staff in delivering excellent, patient-centered healthcare at Norfolk and Norwich University Hospital.

Staff are expected to embody the hospital’s core values represented by the acronym ‘PRIDE’ — focusing on People, Respect, Dedication, Integrity, and Excellence. This role is vital in providing an effective reception function at the Arthur South Day Procedure Unit and Ambulatory Care Unit.

Key Responsibilities

• Welcome and check in patients for clinic visits and surgical procedures.
• Record patient outcomes and discharge details through forms and hospital information systems such as PAS.
• Compile and organize medical records ensuring readiness for clinical use.
• Handle complex patient inquiries by liaising with multi-disciplinary teams.
• Adapt to a dynamic and fast-paced healthcare environment while maintaining a compassionate approach.
• Work collaboratively within the administrative and clinical teams as a strong team player.

Candidate Profile and Skills

The ideal candidate is patient-focused, detail-oriented, and able to handle multiple tasks simultaneously. They should demonstrate flexibility and adaptability in a hospital setting that values teamwork and exemplary professional standards.

About the Employer

Norfolk and Norwich University Hospitals NHS Foundation Trust is one of the largest NHS trusts in the UK, delivering top-tier acute care for nearly one million people in Norfolk and neighboring areas. The Trust is a teaching and research institution with cutting-edge facilities including the Quadram Institute and collaboration with the University of East Anglia. It employs a diverse workforce representing 94 countries worldwide.

Benefits and Perks

• Flexible working hours adaptable to staff needs.
• Access to a Fast Track Staff Physiotherapy Service.
• Multi-faith prayer room available at the Colney Lane site.
• Discounts on gym memberships for staff.
• A robust pension scheme and generous annual leave entitlement.
• Wagestream service allowing access to up to 40% of pay as it is earned.
• Free Park & Ride service directly to NNUH Colney Lane campus.
• Confidential counseling support accessible 24/7 at no cost.
• On-site nursery facilities at the Colney Lane location.
• Staff discount available at on-site cafes.
• Support for career advancement and professional growth.
• Opportunity for flexible work via the staff bank.
• Participation in Salary Sacrifice programs including lease cars, cycle to work, and home electronics schemes.

Additional Information

For further inquiries or to arrange an informal visit, interested candidates can contact the Administration Manager, Jason Winser, via phone at 01603 286011 or email at Jason.winser@nnuh.nhs.uk.