Quality Assurance Tester

About NC America

NC America is a leading digital entertainment company and global publisher with more than 4,000 employees worldwide. Established in 1997 and based in Seoul, South Korea, NC has developed critically acclaimed franchises such as Lineage, Aion, Guild Wars, and Blade & Soul. It is also recognized as a top mobile developer, with Lineage 2M being the highest grossing game on Google Play. The company focuses on creating innovative, creative, and collaborative game experiences that entertain a global audience.

Job Overview

As a Quality Assurance (QA) Tester, you will be involved in supporting specialized teams for specific content areas, designing and executing test plans, identifying and documenting bugs, and independently testing game features. You will provide feedback on development documentation, communicate progress to product development and management teams, and collaborate across various organizational locations. Additional duties include triaging and regression testing bugs, as well as overseeing bugs reported by outsourced QA teams.

Key Responsibilities

• Possess strong knowledge of PC MMO games and/or third-person shooters.
• Conduct testing on console platforms.
• Apply established testing procedures to evaluate games for usability, reliability, consistency, and bug-free performance.
• Develop and carry out functionality test plans and checklists covering game systems (UI, combat, questing, store, tools), platform systems (account, login, fraud prevention, tools), and web systems (marketing sites, newsletters, web shops).
• Log and perform regression on all identified defects using designated defect tracking tools.
• Craft clear and detailed written bug reports including reproduction steps for developers.
• Raise critical bugs to QA leadership or product developers promptly.
• Manage multiple complex tasks simultaneously and ensure their completion.
• Review and critique documentation, suggesting improvements.
• Thoroughly investigate defects when initial information is limited.
• Assist management in monitoring outsourced QA resources and identifying performance gaps.
• Serve as the primary QA contact for assigned projects.

Required Skills and Qualifications

• Exceptional attention to detail.
• Ability to work autonomously with minimal supervision.
• Strong verbal and written communication abilities.
• Capability to handle multiple tasks effectively under tight deadlines.
• Proficient computer skills, particularly related to video gaming.
• Experience using Microsoft Office applications.
• Interest in and comfort with MMO gaming environments.
• Familiarity with Jira or similar defect tracking software.
• Competence in troubleshooting intricate game systems.

Education & Experience

• High school diploma or equivalent combination of education, training, and experience.
• Minimum of 2 years in software quality assurance testing, preferably in PC MMO or FPS games.
• Certifications such as ISTQB, combined with relevant experience, are advantageous and may be substitutable.
• Experience testing on console platforms is considered a plus.
• Proven ability to collaborate with members of cross-functional teams.

Compensation

The salary range for this role in Irvine, CA is between 67000 and 85000 USD annually.