Program Manager

About the Role

The Program Manager works alongside the Chief of Staff to turn strategic priorities into day-to-day execution across the organisation. This position is responsible for keeping governance forums organised, maintaining operating rhythms, tracking strategic projects, and pulling together clear decision-making information.

Responsibilities

Governance forum coordination

• Set up, coordinate, and support all governance meetings led by the Chief of Staff, including monthly operating reviews, quarterly strategy alignment sessions, and occasional briefings.
• Prepare agendas, briefing notes, minutes, action trackers, and follow-up records.
• Make sure every forum runs with clear structure and strong discipline.

Operating cadence management

• Own and keep the operating calendar moving.
• Organise recurring check-ins with Country CEOs, Group SLT members, and their teams.
• Track upcoming decisions, briefing needs, and any missed cadence points.
• Keep the process moving proactively without needing reminders.

Strategic project tracking

• Maintain the key strategic projects register for all active initiatives led or overseen by the Chief of Staff.
• Monitor progress, risks, dependencies, and escalations.
• Prepare updates that are ready for decision-making by the Chief of Staff.
• Identify changes in RAG status and highlight projects that may slip through the cracks.

Information synthesis and document production

• Turn inputs from country teams, functional leaders, and market information into concise, decision-ready material.
• Draft executive briefs, board papers, principal pre-reads, and strategic summaries.
• Ensure all output is polished, well-formatted, and appropriate for principal-level review.

Stakeholder coordination

• Coordinate with Country CEOs and direct-report office teams on behalf of the Chief of Staff.
• Work with EA/PA networks on calendars, travel, and meeting arrangements.
• Keep the Chief of Staff fully informed, prepared, and never caught off guard.

CEO office administration

• Maintain CEO Office tools, registers, trackers, and operating documents.
• Improve templates, tracking tools, and governance materials over time.
• Handle document control, filing standards, and knowledge management for the Chief of Staff Office.

Qualifications

• A bachelor's degree in program management or a related field is required.
• At least 6 years of experience in program management is needed.
• Background in office coordination or governance within a complex multi-country environment is required.
• Prior experience in a CEO Office or a similar senior office is strongly desirable.
• Knowledge of governance frameworks, board reporting, and cross-functional project management is essential.