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Role Overview

As an Operational Support Grade at HMP Grendon and HMP Springhill, you will be key to the smooth daily operations of these busy prisons. Your duties will range from security checks at the entrance, managing incoming deliveries, overseeing visitation procedures, to monitoring phone communications and CCTV systems. This role blends office-based tasks with physical activities including lifting, carrying, and escorting vehicles within prison grounds.

Candidate Profile

No formal qualifications are required for this position. Ideal candidates are effective communicators who remain composed in high-pressure environments. Strong judgment, common sense, and teamwork skills are vital for effectively supporting prison operations.

Work Schedule and Driving Requirements

The job involves working multiple shift patterns, including nights and weekends. A full, valid UK Driving Licence is mandatory as driving forms an essential part of the duties.

Career Insights

This role provides valuable experience and insight into prison operations, with limited direct prisoner interaction depending on facility. It serves as a foundation for progression within the prison service, including eligibility to apply for the OSG to Prison Officer conversion pathway.

Benefits and Additional Information

Starting salary of £29,432
25 days annual leave on joining, increasing to 30 days after 10 years (pro-rata)
9 days of bank, public, and privilege holidays
Access to a paid Level 2 apprenticeship in customer service
Enrollment in the Civil Service pension scheme
Additional perks such as season ticket loans, retail discounts, Employee Assistance Programme, and Cycle to Work scheme

Application Note

If you thrive under pressure and want to contribute to public safety by supporting prison operations, this opportunity awaits your application.

Prison Support Officer - HMP Grendon and Springhill

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