Portfolio Loan Processor

About Cascade Financial Services

Established in 1999, Cascade Financial Services is a leading lender focused on Attainable Housing, committed to helping families achieve home ownership through tailored mortgage solutions for the manufactured housing market. The company blends advanced automation with expert professionals to deliver superior service. Cascade emphasizes a culture founded on Teamwork, Integrity, Excellence, and Service (T.I.E.S.), fostering growth, work-life balance, and a supportive environment.

Position Overview

The Portfolio Loan Processor is responsible for handling mortgage loan processing from post-origination through closing and funding in a dynamic, high-volume team setting. This role acts as the primary communication liaison for borrowers, manufactured home dealerships, and other parties to ensure smooth, compliant, and timely loan processing.

Key Responsibilities

• Provide outstanding customer service with prompt and clear communication to borrowers and lenders about documentation and process requirements.
• Collect essential loan documents from various parties including borrowers, builders, title companies, and vendors.
• Review complex credit files, examining all relevant documents such as title commitments, income verifications, asset reports, and credit history for correctness.
• Apply company-specific portfolio guidelines guaranteeing full compliance and loan qualifications before underwriting submission.
• Prepare comprehensive, compliant loan packages structured for efficient underwriting.
• Perform accurate income calculations and resolve certain underwriting conditions.
• Work collaboratively with Underwriters and Loan Officers to clear conditions and manage loan file adjustments.
• Coordinate closely with the Closing Department to facilitate smooth loan closing and funding.
• Maintain strict adherence to federal and state lending regulations throughout the loan process.

Qualifications and Skills

• Minimum of 3 years’ experience in mortgage loan processing.
• In-depth knowledge of Manufactured Housing loan products and processes.
• Proficiency in Microsoft Office applications.
• Strong understanding of federal lending compliance laws.
• Ability to prioritize tasks efficiently under pressure while maintaining high accuracy.
• Excellent communication, active listening, and teamwork capabilities.
• Flexibility to adapt to changing responsibilities and willingness to work overtime when necessary.

Preferred Skills

• Experience in construction lending.
• Familiarity with Encompass Loan Origination System (LOS).

Employee Benefits

• Medical, Dental, and Vision insurance plans.
• Life insurance coverage.
• 401(k) retirement plan with company matching.
• Generous paid time off including sick leave and ten paid holidays.
• Remote work opportunities supporting work-life balance.