Placement Support Consultant

About the organisation

The Salvation Army is a faith-based movement and among Australia’s best-known and largest charities. Its purpose is to create positive change in people’s lives and futures by offering support, safety, connection, and opportunity. Whether responding to personal hardship or national emergencies, the organisation works to serve communities when it matters most.

Within the employment services space, The Salvation Army Employment Plus has supported people into jobs since 1998 as part of the Australian Government’s Employment Services network. The organisation has worked with more than 200,000 businesses across Australia and helped well over half a million Australians secure employment. Its guiding values are Integrity, Compassion, Respect, Diversity, and Collaboration.

Role overview

Employment Plus is looking for two motivated, collaborative people to join its Claims and Wage Subsidy team in Blackburn, Melbourne. This position is primarily focused on supporting employers, including discussions around wage subsidies and checks on claims-related information and data.

Wage subsidies are financial incentives that may be available to employers when eligibility criteria are met, helping them provide additional support to participants employed with them.

What you will do

• Reach out to employers to discuss and negotiate possible wage subsidy support for Employment Plus participants.
• Help employers resolve questions and set up government applications and accounts needed to manage and access wage subsidies.
• Prepare and lodge requests, along with related data, in internal and external systems.
• Work carefully through compliance checks on information and records.
• Use clear, professional communication and provide strong customer service in day-to-day interactions.

About you

You enjoy helping colleagues, participants, and employers work toward their goals. You are a collaborative team member with a friendly, approachable manner and a genuine willingness to learn. You are interested in building a long-term career in Employment Plus and the wider employment services sector.

Ideally, you hold a business qualification at Certificate III level or above and have some experience in employment services, including exposure to outcome claims, wage subsidies, and Department systems. That said, a strong desire to learn matters just as much, because full training will be provided.

You should bring strong communication skills, good numeracy, and confidence using Office 365. Success in this role also depends on being comfortable working in a team-based environment.

Benefits

• Pay above award rates, plus superannuation and allowances
• Access to not-for-profit salary packaging of up to $15,900 per year, including for casual employees
• Meal and entertainment salary packaging benefits of up to $2,650
• Relocation support through salary packaging options
• Up to 12 weeks of paid parental leave
• Novated car leasing options
• Learning and development opportunities to help you succeed in the role
• Scholarship opportunities through Eva Burrows College
• Supported study pathways
• Comprehensive Employee Assistance Program
• Career growth opportunities
• Internal transfer opportunities across all major Australian cities
• The chance to contribute socially and environmentally through a respected charity

Additional information

This role has 2 positions available and is based in Blackburn, Victoria, Australia. Employment is full-time and onsite.

Applications will be considered as they are received and will remain open until the vacancy is filled. Job offers are subject to a National Criminal History Check in line with Police Certificate Guidelines, and a Working with Children Check will also be required.

If you need an adjustment to support your application process, including alternative ways to apply, you may contact the Talent Acquisition team by email and should include the job title and location in the subject line.

The organisation is an equal opportunity employer committed to an inclusive workplace and welcomes people from all cultures, languages, abilities, sexual orientations, gender identities, gender expressions, and intersex status. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.

The Salvation Army is child-safe and committed to protecting children and young people from harm. Roles that involve contact with children require a successful Working with Children Check or the relevant state equivalent. All roles require a mandatory National Police Check. The organisation also restates its commitment to Integrity, Compassion, Respect, Diversity, and Collaboration.