Payroll Support Specialist

About Personio and the Role

Personio is a smart HR platform designed to simplify complex and time-intensive tasks for small and medium-sized organizations. Serving more than 15,000 customers and 1.5 million employees, the company employs a team of 1,500 committed professionals dedicated to creating intuitive, user-friendly products that genuinely delight users. This position offers an impactful opportunity from day one, requiring in-office presence three days weekly, with office locations available in Munich or Berlin. Candidates outside these cities within Germany may work fully remotely.

Key Responsibilities

• Deliver expert guidance and support related to payroll processing, regulatory compliance, and the functionalities of payroll systems.
• Ensure that payroll procedures comply with both internal standards and external legal requirements.
• Keep abreast of changes in payroll legislation and new technologies, using this knowledge to enhance workflows and customer experiences.
• Attend to customer queries via email, callbacks, and live chat channels, providing solutions promptly with clarity and empathy.
• Offer customers resources for self-help through documentation and help center articles.
• Organize workload effectively to handle multiple priorities and ensure customer issues are resolved.
• Collaborate closely with Product, Compliance, Implementation, and Professional Services teams to diagnose and fix issues, as well as develop optimized solutions.
• Contribute to the continuous improvement of the internal and external knowledge bases for both staff and clients.
• Engage in cross-department projects aimed at refining payroll-related operations and support services.
• Assist in drafting and maintaining support documentation for the Help Center.
• Use analytical skills to spot deficiencies in payroll products or operations and propose innovative corrective measures.
• Work calmly and efficiently under pressure during busy periods or escalated situations.
• Commit to ongoing professional development through internal training to maintain expertise in payroll matters and products.
• Stay informed on industry trends and regulatory changes to ensure the support provided remains top-notch.

Candidate Requirements

• In-depth expertise in payroll processes, compliance requirements, and quality assurance.
• Outstanding verbal and written communication abilities, capable of managing conflicts with professionalism.
• Strong analytical and problem-solving capabilities to tackle complex payroll challenges.
• Effective time management skills and the ability to juggle multiple projects concurrently.
• A collaborative working style with proven experience in cross-functional teamwork.
• Fluency in German at native or C2 proficiency level and business-level English.

Additional Information

Personio fosters an inclusive culture that values diversity across gender, family status, sexual orientation, religion, age, disability, education, and race. The company encourages a hybrid work modality requiring presence in the office three days weekly, with the remaining days remote. Employees benefit from 20 flexible workdays to operate from different locations annually.

Employee Benefits

• Competitive annual remuneration package reviewed yearly, inclusive of salary, benefits, and pre-IPO equity options.
• 28 days of paid vacation yearly, increasing by one day after two and four years of service.
• One fully paid Impact Day dedicated to social and environmental causes.
• Generous family leave policies, child support services, mental health resources, and sabbatical opportunities.
• Vibrant workplace culture with social events, shared meals, cultural initiatives, healthy snacks, drinks, and weekly catered lunch.