Patient Support Specialist - Contract Role with Immediate Start

About Eucalyptus

Eucalyptus is committed to promoting lifelong health by addressing obesity, a condition affecting over 1 billion people globally and driving many preventable chronic illnesses. Now part of Hims & Hers, a global leader in personalized health and wellness, Eucalyptus is behind Juniper—one of the largest weight management programs worldwide. This program integrates GLP-1 medication with tailored nutrition, physical activity support, and expert care from a multidisciplinary team including prescribers, nurses, health coaches, pharmacists, and dietitians. Clinical evidence shows this integrated approach helps patients lose weight four times more effectively during treatment.

• Supporting patients across five global markets.
• Achieved selective NICE endorsement to serve NHS patients.
• Customized services to thousands across Australia, the UK, Germany, Japan, and Canada.

Role Overview

As a Patient Support Specialist, you will play a critical, frontline role in managing patient interactions with dedication and high-quality care across multiple communication channels. This position involves swift, real-time assistance through live chats and calls where responsiveness is essential. You will manage patient issues comprehensively, ensuring resolution without unnecessary transfers, and collaborate closely with clinicians, pharmacies, and logistical partners located in Sydney, Manila, and remote locations.

• Deliver empathetic, accurate, and prompt support via email, live chat, and calls within set service level agreements.
• Take full ownership of issues from initial contact through resolution.
• Operate efficiently on live channels, prioritizing rapid patient response.
• Coordinate effectively with cross-functional teams including doctors and pharmacies.
• Manage escalation processes with thorough context and actionable recommendations.
• Consistently meet customer satisfaction, ticket resolution, and response time goals without sacrificing quality.
• Identify and communicate recurring issues and opportunities for operational improvement.

Candidate Profile

• Minimum two years’ experience in customer service, telehealth, healthcare support, technical support, or similar problem-solving roles across diverse communication mediums.
• Exceptional English communication skills, both written and verbal, with adaptable tone management.
• Proven problem-solving abilities and strong sense of ownership.
• Meticulous attention to detail.
• Quick adaptability to customer support technologies; experience with Mac and Google Suite is advantageous.
• A genuine passion for supporting patients in their health journeys.
• Availability for immediate start is highly preferred; candidates holding Working Holiday visas with ongoing availability are encouraged to apply.

Employment Details

This is a fixed-term contract role of approximately three months, with full-time hours from 9 AM to 5 PM, Monday through Friday. The position is based in Sydney with a hybrid work model.

Why Join Eucalyptus?

• Opportunities for global growth and mentorship through collaboration with international teams in Australia, the UK, Germany, Japan, the Philippines, and South Africa.
• Career development resources including learning budgets, conferences, certifications, peer shadowing, and a culture of knowledge sharing.
• A workplace prioritizing well-being offering wellness talks, exercise classes, wellbeing tracking tools, complimentary specialty coffees, sponsored social clubs, and quarterly rooftop events.
• Engagement with innovative healthcare solutions using advanced tools to create meaningful impact.
• Supportive employee benefits including parental and miscarriage leave, personal and professional development days, health memberships, and an Employee Assistance Program.

Looking Ahead in Australia

• Our vision for the next three years is to support one million patients worldwide to live healthier longer lives by expanding into new health areas and geographies.
• We aim to become the largest international digital healthcare provider, offering a fast-paced, challenging, and rewarding environment.
• Employees directly influence patient outcomes and scale evidence-based care initiatives globally.
• High levels of ownership and ongoing performance feedback, supported by continuous development opportunities.
• Collaboration with talented peers to solve complex clinical and operational challenges at scale.

Equal Opportunity

Eucalyptus values diversity in backgrounds, experiences, and perspectives and welcomes candidates requiring reasonable adjustments during recruitment. AI-assisted tools are used to support workflow efficiency, but all hiring decisions are made by humans ensuring every application receives personal review.