Paralegal

About Revolut

Revolut has been transforming the way people manage their money since 2015 by offering a comprehensive suite of financial products including spending, saving, investing, currency exchange, and travel services to over 75 million customers. The company is rapidly expanding with a workforce of 13,000+ employees worldwide, recognized as a Great Place to Work™ for its outstanding employee experience.

Role Overview

The Legal team at Revolut provides practical, insightful counsel to support the business's fast growth while ensuring compliance and long-term security. The Paralegal position focuses on managing customer complaints submitted to external dispute resolution platforms, handling preliminary legal correspondence and claims, and offering day-to-day legal guidance to identify operational vulnerabilities and devise improvements.

Key Responsibilities

• Conduct thorough internal investigations and collaborate closely with various departments.
• Manage external dispute resolution complaints in alignment with applicable local laws and regulations.
• Represent Revolut in proceedings before external dispute resolution bodies.
• Handle early phase or less complex litigation matters such as drafting pre-action letters, responding to claims, and performing case reviews.
• Provide assistance to the Disputes Legal team and Legal Counsels across Revolut’s EEA operations with ad hoc legal tasks and advice.
• Identify, analyze, and resolve issues to contribute to departmental and corporate process improvements.
• Assess case outcomes to detect and mitigate legal risks.
• Establish and enhance internal procedures.
• Promote a culture prioritizing the fair treatment of customers.
• Take comprehensive ownership of problems, policies, or procedures from initiation through resolution.

Candidate Requirements

• Bachelor’s degree in law or equivalent qualification recognized in Germany.
• Professional legal experience either as a private-practice lawyer specializing in financial services or comparable in-house expertise.
• Fluency in both English and German with excellent verbal and written communication skills.
• Strong analytical abilities to investigate issues deeply and identify root causes.
• Understanding of legal remedies including negotiation tactics for refunds.
• Robust problem-solving skills to navigate and resolve complex legal cases effectively.
• High attention to detail in all tasks.
• Capacity to perform well both independently and as part of a team.
• Proven track record of working efficiently in high-pressure, fast-paced environments and making sound judgments under tight deadlines.

Preferred Qualifications

• Master’s degree in law and membership in the Bar Association.
• Proficiency in one or more additional European languages.
• Experience with comprehensive litigation stages, alternative dispute resolution, and regulatory matters.

Workplace and Culture

Revolut emphasizes building an inclusive and diverse workplace as part of its commitment to innovation and excellence. The company values diverse backgrounds and encourages candidates from all walks of life to apply.

Important Candidate Information

• Only applications submitted through official Revolut channels are accepted; the company does not use third-party recruitment platforms.
• Communications will exclusively be sent via verified Revolut email accounts ending in @revolut.com.
• Revolut will never request payment or personal financial data during recruitment; candidates should be vigilant against scams and report suspicious activity immediately.

Applicants confirm the truthfulness and completeness of their application information and acknowledge the company’s right to verify and act upon any discrepancies.