Order Taker - In Room Dining

About the Role

Shangri-La Group in Abu Dhabi is hiring an Order Taker for its In Room Dining service. The position is focused on receiving guest requests quickly and accurately, coordinating those requests with the kitchen and service teams, and offering courteous support that enhances the guest experience.

About Shangri-La

Shangri-La began in 1971 and has built its reputation on warm hospitality and memorable guest experiences. The group continues to grow with a mission of creating meaningful moments through the spirit of Asian hospitality. Shangri-La Qaryat Al Beri, Abu Dhabi features 213 luxury guestrooms and suites, six private pool villas, and 161 furnished serviced apartments, along with a one-kilometre private beach and a design style that blends modern Arabic elements with comfort.

Responsibilities

• Take guest orders accurately and efficiently through phone calls, face-to-face interactions, or digital channels.
• Pass order details to the kitchen, supply team, or other relevant departments to keep service running smoothly.
• Maintain strong product and service knowledge so guests can be guided with suitable recommendations.
• Process payments correctly, issue receipts, and help encourage upsells through premium or add-on suggestions.

Requirements

• Strong verbal communication and active listening skills to capture orders correctly.
• Customer-focused approach with a polite, welcoming, and helpful manner.
• Careful attention to detail to avoid mistakes in order entry and delivery.
• Ability to handle multiple tasks and stay effective in a busy, high-pressure setting.
• Working knowledge of computers and POS systems.
• 1 to 2 years of bartending experience in a hotel, restaurant, or bar.
• High School Diploma or a Diploma in Hospitality Management.

Perks and Benefits

• A workplace that supports personal growth, self-development, and purpose-driven work.
• Training and development opportunities with room to grow into more advanced professional and leadership roles.
• Competitive benefits, recognition initiatives, and colleague travel or stay privileges.
• An inclusive and respectful team environment that values diversity and safety.

Equal Opportunity

The employer welcomes applications from all qualified candidates and treats applicant information as confidential for recruitment purposes. Only shortlisted candidates will be contacted.