On-boarding & Training Professional

About CompuGroup Medical SE & Co. KGaA Pridok

At CGM Pridok, our dedication is fueled by the mission to help save and improve lives through technology. Focused on healthcare, we deliver robust software solutions that empower medical and administrative professionals to efficiently access and manage health information anytime, anywhere. Our flagship electronic health record system, fully web-based, emphasizes a seamless user experience, advanced technology, and stringent data security. Rooted in shared values, we foster a culture of openness, trust, and collaboration, centering on the wellbeing of patients, colleagues, and new team members.

Role Overview

As a Service & Training Professional, you will be pivotal in providing excellent hands-on training for medical personnel using Pridok systems across Norway. This position is customer-facing and requires regular onsite engagement with doctors, nurses, and healthcare staff to ensure successful onboarding and ongoing support. You will also act as a bridge by communicating insights to internal teams, including engineering and senior management, and occasionally support sales efforts by demonstrating the capabilities of our healthcare technology suite.

Key Responsibilities

• Deliver exceptional in-person training sessions nationwide with a focus on doctors, nurses, and other healthcare workers.
• Address and follow up on customer inquiries throughout their technical onboarding experience.
• Collaborate with team members by sharing feedback and lessons learned from customer interactions to improve products and training materials.
• Provide occasional demonstrations of the Pridok platform during sales tenders to highlight our full product range.

Candidate Profile

• Possesses 1-3 years of experience in customer-centric roles emphasizing relationship management and superior service delivery.
• Can adapt fluidly to changing client needs with agility and a flexible mindset.
• Available to travel extensively across Norway to provide onsite support year-round.
• Holds a valid driver's license and has access to a personal vehicle; travel expenses are reimbursed by CGM.
• Exhibits excellent interpersonal skills, communicating with patience and clarity to diverse audiences.
• Fluent in both Norwegian and English languages to effectively serve a broad customer base.
• Capable of utilizing AI tools to enhance training quality by analyzing customer feedback for continual improvement.

Preferred Qualifications

• Experience in dynamic, fast-growing scale-up environments.
• Relevant bachelor's degree or diploma.
• Residence in or near Tønsberg or the Vestfold area is advantageous.
• Familiarity with Norwegian healthcare journal systems.
• Prior experience delivering training or support within the healthcare sector.
• A genuine interest in technology trends and innovations.

What We Provide

• An inviting and lively office space located within ten minutes of Tønsberg city center.
• Meaningful opportunities to engage with healthcare professionals and contribute positively to Norway’s medical landscape.
• Career progression prospects across Pridok and the broader CGM network.
• A competitive salary coupled with a generous pension plan.
• Flexible working arrangements founded on a culture of trust.
• Company-paid mobile phone subscription.