Officer - Conduct Risk - Emirati Talent

Overview

This position is responsible for supporting the deployment and enforcement of the Bank's Conduct Risk and Consumer Protection framework, ensuring compliance with UAE Central Bank regulations and internal policies. The role involves daily monitoring, reporting, and maintaining controls related to conduct risk, assisting in investigations and reviews, and escalating relevant issues promptly.

Key Responsibilities

• Assist in the rollout and communication of Conduct Risk and Consumer Protection policies across various business units.
• Maintain policy registers, control inventories, and ensure regular updates of procedures and documentation for audits.
• Monitor market conduct risk controls within frontline operations, track events, near misses, and customer complaint patterns for timely escalation.
• Support the creation of Conduct Risk Key Risk Indicators (KRIs), dashboards, and management reporting tools.
• Review customer communications, marketing content, and product disclosures to ensure compliance with Consumer Protection Standards and Regulations (CPSR).
• Monitor sales practices and ethical selling to guarantee product suitability and adherence to guidelines.
• Coordinate remedial actions in response to any identified conduct breaches or mis-selling cases.
• Evaluate and improve training programs on conduct risk, enhancing employee awareness and compliance.
• Assist with conducting awareness campaigns and periodic refresher sessions on conduct policies.
• Prepare data and inputs for internal reports, regulatory filings, and conduct risk committee presentations.
• Maintain comprehensive documentation including policies, meeting minutes, trackers, and audit responses.

Educational & Professional Qualifications

• Bachelor’s degree in Business, Law, Education, or closely related disciplines.
• Certifications in banking operations, financial services, or risk management are preferred.

Experience & Skills

• 1 to 3 years’ experience in regulatory compliance, controls, and governance within the banking sector.
• In-depth understanding of UAE Central Bank regulations and conduct risk management frameworks.
• Strong analytical capabilities and proficiency in creating reports and dashboards.
• Excellent verbal and written communication skills suitable for internal and external stakeholders.
• High attention to detail and precision in maintaining documentation and records.
• Proficient in MS Office applications including Excel, Word, and PowerPoint.
• Strong coordination and communication skills with a commitment to integrity, confidentiality, and ethical standards.