Night Audit (m/w/d)

About Steigenberger Hotels & Resorts

At the Steigenberger Airport Hotel Frankfurt, guests from all over the world come together in a setting that combines international flair with modern, high-quality hospitality. Featuring 570 stylish rooms, diverse dining options, a large spa and fitness area, and an event space hosting daily high-level meetings, the hotel offers variety and professionalism in a warm team environment.

Role Responsibilities

• Manage the entire night operations independently between 22:45 and 07:00, including guest check-in and check-out and ensuring smooth workflow at the reception area.
• Create a calm, professional, and welcoming atmosphere through your presence, acting as the main contact for guests during the night.
• Handle guest complaints with confidence, making solution-driven decisions to maintain a positive experience even in challenging situations.
• Conduct regular patrols around the hotel to monitor and document any incidents.
• Manage telephone systems and route inquiries to the correct departments.
• Prepare for the following business day to support the morning shift team.
• Complete end-of-day reports, reconcile guest accounts, and maintain relevant documentation.

Candidate Profile

• A completed hotel management training is preferred; however, candidates with comparable experience from other fields are welcome.
• Proficient use of Opera Cloud and familiarity with administrative tasks such as daily financial closures.
• A strong customer service orientation.
• Ability to work independently with a practical, hands-on approach.
• Friendly demeanor and effective communication skills with guests.
• Good command of German and English language abilities (minimum B2 level).

Employee Benefits

• Attractive staff rates when staying at our hotels.
• Corporate discounts and benefits.
• Extensive training opportunities including access to eLearning platforms.
• Possibilities for cross-training in different roles.
• Support association and designated social days.
• Christmas and holiday bonuses.
• Contributions to savings plans.
• Anniversary payments to recognize long service.
• Public transportation ticket subsidy (Deutschland-Ticket).
• Health promotion initiatives.

About H World International

Join a global hospitality leader! H World International encompasses eight renowned brands with a wealth of international hotel expertise: Steigenberger Icons, Steigenberger Hotels & Resorts, IntercityHotel, MAXX Hotels, Jaz in the City, House of Beats, Zleep Hotels, and Ji Hotel. With operations spanning Europe, the Middle East, India, Africa, and the Asia-Pacific region, the company is expanding through a blend of lease, management, and franchise hotel models. Central to success is the dedicated team across hotels, regional units, and headquarters who transform structures, brands, and processes into authentic hospitality experiences. H World International is part of the H World Group, one of the world's largest and fastest-growing hotel chains.

Equal Opportunity Statement

We welcome applications from all qualified individuals regardless of race, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

Application Details

For privacy reasons, please submit your application exclusively through our online form. Applications sent via email or other channels cannot be considered.