National Air Logistics Aerospace Operational Care Manager

Overview

Join Kuehne+Nagel's Freight Forwarding team as an integral member responsible for transporting goods efficiently, optimizing logistics processes, and meeting customer commitments. This role is a senior operational position managing and advancing the Aerospace product at the national level, driving technical business solutions, operational quality, and meeting strategic goals around customer acquisition and retention.

Key Responsibilities

• Oversee aerospace operations by leading a high-performing team through effective management, training, and recruitment aligned with customer expectations.
• Promote operational excellence by handling rates, service contracts, and optimal delivery performance.
• Ensure exceptional customer service through adherence to local standard operating procedures (SOPs) and timely invoicing processes.
• Conduct periodic business reviews with clients, implementing innovations and continuous improvements.
• Analyze customer issues via root cause investigations, implement corrective measures, and deliver performance KPI reports for ongoing progress.
• Manage proactive event handling and exceptions, escalating operational matters to customers when necessary.
• Engage and communicate with business units, leadership, and other stakeholders across the organization.
• Build and maintain strategic client relationships to understand their needs and identify new business opportunities.
• Take full ownership of business solution P&L, monitoring costs against revenues to achieve budget targets.
• Ensure effective resource allocation, prepare detailed reports, assist pricing and tender processes, represent the business at key events, and ensure compliance with QSHE standards and applicable regulations.

Candidate Profile

• Extensive experience in aviation or aerospace operations, especially within Air Logistics.
• Experience with international environments and cross-border operations is preferred.
• Proven leadership skills, whether direct or virtual, capable of navigating a matrixed organizational structure.
• Deep understanding of supply chain processes combined with knowledge of aerospace industry requirements.
• Familiarity with civil aviation regulations, customs protocols, and operational compliance standards.
• Excellent English communication and presentation skills, able to engage stakeholders at multiple levels.
• Team-oriented mindset with a strong affinity for IT systems and digital tools.
• Proactive and solution-focused approach with strong problem-solving, negotiation, and continuous improvement capabilities under pressure.

Benefits

This position provides a chance to lead a key aerospace logistics function within a globally recognized organization, exposing you to a dynamic international environment. You will enjoy cross-functional collaboration, strategic decision-making, and engaging with customers at a senior level. This role enables you to champion operational excellence, grow market presence, develop innovative solutions, enhance leadership competencies, and contribute to sustainable business growth.

About the Company

Kuehne+Nagel plays a vital role in everyday life logistics, impacting the movement of essential goods including healthcare products globally. As a leading global logistics provider, it offers a stable and safe workplace where your contributions can have significant impact worldwide.

Additional Information

Placement agencies are requested not to send unsolicited candidate profiles. Candidates submitted without signed agreements with the company will be considered company property and no fees will be paid.