Member Support Specialist - Remote (12pm to 9pm PST)

Overview

Join Brightline as a Member Support Specialist to assist members with enrollment, appointment coordination, billing, and general administrative support. This role contributes to a dedicated team during an exciting growth period, playing a vital role in delivering exceptional service to families accessing Brightline’s behavioral health care.

Key Responsibilities

• Initiate first contact calls with new members to evaluate suitability for Brightline’s services.
• Arrange member appointments and ensure all necessary paperwork is completed accurately.
• Assist clinical providers with various administrative functions.
• Address administrative inquiries from members between sessions.
• Carry out eligibility verification, claims processing, and facilitate member payment collections.
• Maintain excellent organization within the Member Support team’s internal software system.
• Continuously seek opportunities to enhance member satisfaction, streamline clinical team workflows, and improve operational efficiency as the organization expands.

Required Qualifications

• Strong enthusiasm for Brightline’s mission to transform behavioral health care for children and their families.
• Dedication to delivering outstanding customer service and creating memorable member experiences.
• Motivated to contribute to the development of a pioneering healthcare solution through hard work and a positive attitude.
• Comfortable navigating various technological tools including email, electronic health records (EHR), and scheduling platforms, with eagerness to learn and improve systems.
• Exceptional verbal and written communication skills combined with strong organizational abilities.
• Detail-oriented mindset with a commitment to thoroughly completing all tasks, both simple and complex.
• Prior experience in managing medical office operations and familiarity with insurance billing processes are advantageous.

Preferred Skills

• Proficiency in Spanish to assist Spanish-speaking members and provide bilingual support.

Compensation and Benefits

• This is a fully remote position working Monday through Friday, 12pm to 9pm PST.
• Hourly wage target range between $21 and $25, dependent on qualifications and other factors.
• Comprehensive benefits including Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k match.
• Generous time off policies including 12 company holidays, parental leave, and company-wide shutdown periods.
• Additional perks such as health and wellness stipends, home office reimbursement, and professional development funding.

Equal Opportunity and Diversity Commitment

Brightline is deeply committed to fostering diversity, equity, inclusion, and belonging within the workforce. The organization strives to build an environment where all families and employees feel valued and empowered to succeed authentically, with continuous evaluation and enhancement of company culture and systems to promote equity.

About Brightline

Established in 2019, Brightline is recognized nationally for its innovative approach to pediatric behavioral health care, providing virtual and in-person assessment, therapy, psychiatry, and psychological testing services for children up to 18 years old and their families. Supported by renowned investors and awarded for excellence, Brightline addresses a wide range of mental health needs including anxiety, OCD, ADHD, and disruptive behavior disorders.