Marketplace Moderator | PS Team

About Fresha

Fresha is an AI-driven platform designed for the beauty, wellness, and self-care sector. It connects and supports businesses such as salons, barbers, spas, medspas, fitness studios, and health practices.

The company serves millions of consumers and businesses around the world, with 140,000+ businesses and 450,000+ stylists and professionals using the platform. To date, it has processed more than 1 billion appointments.

Headquartered in London, United Kingdom, Fresha operates 15 offices across North America, EMEA, and APAC.

Its marketplace helps customers find, book, and pay for appointments with local businesses, while merchants use an integrated platform to run their operations through business software and financial technology tools.

The ecosystem includes appointment booking, point-of-sale, customer records, marketing automation, loyalty tools, product inventory, and team management. The consumer marketplace also helps partner businesses grow through online bookings and automated marketing, supported by mobile apps and integrations with major technology platforms such as Instagram, Facebook, and Google.

Role Overview

Fresha is looking for a careful and proactive Marketplace Moderator to join the Professional Services Team in Riyadh. The role focuses on working with partners to produce high-quality business images that improve marketplace profiles and meet the company’s visual standards.

The right person will have a sharp eye for detail, solid communication skills, and the confidence to work on their own while managing field-based photography work.

Key Accountabilities

• Work with partners to arrange and plan photo sessions around their schedules and business requirements.
• Visit partner locations to take professional-quality photos that reflect the atmosphere, services, and standout features of their businesses.
• Make sure all images align with brand guidelines and meet the quality expectations for marketplace profile updates.
• Edit and enhance photos where needed so they look polished and professional.
• Handle image uploading, tagging, and profile updates until the photos are approved.
• Explain the photo process to partners, set clear expectations, and help them understand the value of stronger marketplace profiles.
• Keep clear records of visits, photo sessions, and uploads for tracking and reporting.
• Coordinate with internal teams to ensure profile updates are completed on time and any image-related issues are resolved.

Skills, Experience & Qualifications

• Excellent attention to detail, particularly when selecting, capturing, and editing images against set standards.
• Strong verbal and interpersonal communication skills for working with partners and internal stakeholders.
• Good planning and coordination skills to manage multiple partners and shoots at the same time.
• Valid driving licence and access to a car, since travel between partner locations is required.
• Ability to use professional photography equipment and photo editing tools.
• Willingness to travel and work flexible hours based on partner availability.
• Self-starter mindset with the ability to manage time well and work independently.

Inclusive Workforce

Fresha aims to build a workplace where people from all backgrounds feel welcome, respected, and able to contribute fully. All applicants are considered fairly for employment.

The company does not discriminate on the basis of race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other protected characteristics that apply in the candidate’s location.

If you need any accessibility support during the interview process or after joining, Fresha encourages you to share those needs so appropriate support can be provided.

AI Use in Hiring

Fresha may use AI tools to assist with parts of the recruitment process, such as reviewing applications, analysing CVs, assessing responses, and checking for inconsistencies or verification signals in the information provided. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people.

If you want more details about how your data is processed, you can contact the company directly.