Manager – Regulatory Operations & Compliance - Telecommunications

Overview

The Manager of Regulatory Operations & Compliance plays a pivotal role in directing the company's regulatory dealings and ensuring full compliance with the Communications Regulatory Authority (CRA) alongside other governmental bodies. This role involves overseeing regulatory reporting, management of telecommunications numbering resources, spectrum administration, equipment approvals, compliance supervision, and active engagement with regulatory stakeholders, all in alignment with the telecom laws and policies of Qatar.

Key Duties

• Oversee daily regulatory tasks related to CRA and other government authorities.
• Ensure strict adherence to telecommunications regulations, policies, and directives.
• Maintain comprehensive registers to monitor compliance requirements company-wide.
• Coordinate audits, investigations, and corrective actions to resolve compliance issues promptly.
• Draft regulatory documents including correspondence, consultation feedback, reports, and submissions.
• Lead the compilation and filing of Quarterly Quality of Service Compliance Reports by collaborating with business and tech teams for KPI validation and consolidation.
• Implement continuous improvements and automation strategies for regulatory reporting.
• Provide assistance during regulatory QoS performance reviews and audits.
• Manage the allocation, renewal, release, and reporting of telecommunications numbering resources, ensuring accurate database maintenance and processing internal requests with CRA coordination.
• Prepare specific numbering applications such as Network Codes, Signalling Point Codes, Short Codes, and International Toll-Free Services.
• Handle spectrum allocation and renewal applications, coordinating with internal and regulatory bodies on licensing and frequency management.
• Support strategic initiatives like spectrum refarming and monitor developments in national frequency planning.
• Coordinate equipment and device type approvals with the CRA, supporting regulatory consent for new telecom products/services and infrastructure deployment.
• Offer regulatory guidance for infrastructure compliance and manage temporary telecommunications site approvals.
• Foster strong relationships with regulatory authorities, government agencies, internal teams, vendors, and telecom operators, facilitating meetings and ensuring timely action on regulatory issues.
• Advise internal stakeholders across business and technology divisions on regulatory matters.

Candidate Profile

• Possess a Bachelor's degree in Telecommunications, Engineering, IT, Law, Business Administration, or a closely related field.
• Have at least 7 years of hands-on experience in telecommunications regulatory affairs, compliance, or operations.
• Experience collaborating directly with telecommunications regulators such as the CRA or equivalent bodies.
• Thorough knowledge of telecom regulations encompassing licensing, numbering, spectrum coordination, and regulatory reporting.
• Background in managing compliance projects, audits, and governmental submissions within telecom operators or regulatory environments is highly desirable.

Skills Required

• Expertise in Telecommunications Regulatory Compliance and CRA regulations.
• Proficiency in Quality of Service reporting and telecom numbering resource management.
• Familiarity with spectrum management, licensing, and equipment type approvals.
• Capability to conduct regulatory audits and compliance monitoring.
• Strong stakeholder management and government liaison experience.
• Skillful in regulatory documentation, reporting, risk management, and project coordination.
• Excellent analytical problem-solving abilities alongside strong communication and presentation skills.