Manager, Customer Strategy and Success

Overview

The Growth team at Oshi Health is seeking a proactive Manager for Customer Strategy and Success to lead client onboarding and manage ongoing account relationships with new and existing partners. This role requires hands-on leadership for internal implementation efforts and coordination across teams including Product, Clinical, and Commercial. The manager will deliver quarterly business reviews (QBRs) to foster partner growth and enhance digestive health service delivery.

Key Responsibilities

• Manage the complete process of implementation, account management, and customer success efforts for partner accounts to achieve tangible results.
• Lead collaborative internal initiatives with stakeholders in Product, Member Marketing, and Clinical Operations.
• Promote Oshi Health’s digestive health solutions within partner accounts, ensuring members understand their benefit options.
• Gather and analyze performance data to craft success narratives and communicate results to clients.
• Conduct quarterly business reviews to reaffirm value and stimulate account expansion.
• Communicate effectively with key stakeholders and align cross-functional teams to advance account goals.

Qualifications

• 2 to 4 years of relevant experience after graduation with demonstrated career growth.
• Experience in client-facing roles with confidence in leading external discussions and influencing stakeholders.
• Strong analytical capability for data extraction and storytelling to support business insights.
• Proven ability to manage detailed projects and communicate clearly across teams.

Preferred Experience

• Background in healthcare or digital health industries.
• Knowledge of preparing and delivering quarterly business reviews.
• Experience working in fast-paced, high-growth, mission-focused or startup organizations.

Compensation and Benefits

• Annual salary ranging from $100,000 to $120,000 based on experience, along with equity opportunities.
• Employer-sponsored medical, dental, and vision insurance.
• Unlimited paid time off plus 11 paid company holidays.
• Access to a life concierge service for personal support.
• Customized professional development aligned with organizational growth.
• Remote-first work environment allowing work from home in designated U.S. states.

Additional Information

The eligible states for remote work include Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin.

Oshi Health commits to fostering an inclusive, respectful workplace free from discrimination and harassment across a wide range of protected characteristics. Employment terms cover all aspects from recruitment to retirement, ensuring equity and respect.

Note: This job summary provides a general outline subject to modifications according to organizational needs.

About Oshi Health

Oshi Health is a virtual digestive health practice dedicated to transforming GI care through compassionate, multidisciplinary treatment supplemented by advanced technology. The team focuses on personalized, comprehensive care plans that address medications, nutrition, and mental wellness for individuals with chronic digestive conditions. Joining Oshi means contributing to an impactful mission to redefine quality healthcare.

Candidate Profile

• Passion for improving patient outcomes and transforming gastrointestinal healthcare.
• Excellent communication skills paired with emotional intelligence.
• Comfortable thriving in a fast-moving, remote-first, mission-driven environment.