Loan Officer Assistant

About Truehold Financial

Truehold is a national real estate investment platform operating in over 15 markets with a team of more than 200 professionals. Their mortgage division, Truehold Financial, is expanding rapidly and delivers a diverse range of lending solutions.

Position Overview

The Loan Officer Assistant supports Loan Officers in managing loan pipelines, engaging with borrowers, and coordinating operations to ensure a smooth lending process. This position primarily focuses on business purpose lending such as DSCR, RTL/Fix-and-Flip, and Non-QM loans, while also assisting with consumer mortgage loans.

Key Responsibilities

• Assist Loan Officers throughout the loan process from application to funding.
• Act as primary contact for borrowers, collecting necessary documents and providing consistent updates.
• Prepare, distribute, and track all required disclosures and redisclosures.
• Review loan files to confirm all information is complete and identify any outstanding conditions.
• Deliver appraisals and property valuations to borrowers as needed.
• Maintain accurate loan records using the Loan Origination System (LOS) and Customer Relationship Management (CRM) tools.
• Detect and escalate any issues that might delay the closing process.
• Enhance borrower experience through proactive and responsive communications.

Qualities for Success

• Adept at managing a demanding and high-volume lending environment.
• Exceptional organizational skills ensuring no detail is overlooked.
• Clear and effective communication with both borrowers and internal teams.
• Ability to foresee potential challenges and prevent bottlenecks.
• A strong sense of responsibility to keep loans progressing smoothly.

Requirements

• Minimum of 2 years experience in the mortgage sector supporting Loan Officers, Processing, or Operations.
• Possession of or ability to obtain an NMLS license.
• Preferred experience with business purpose loans including DSCR, Non-QM, investor, or bank statement loans.
• Comprehensive knowledge of mortgage origination and loan documentation processes.
• Excellent organizational, customer service, and communication competencies.
• Familiarity with mortgage technology platforms such as LOS, CRM, and Microsoft Office.
• Strong multitasking capability within a fast-paced context.

Additional Preferences

• Experience with LendingPad and/or Salesforce platforms.
• Coordination experience with title, appraisal, and closing partners.
• Background in pipeline management or sales support roles.

Why Work at Truehold Financial

• Opportunity to be part of a growing company revolutionizing investor and residential lending.
• Diverse exposure to DSCR, RTL, Non-QM, and consumer mortgage products.
• Collaborative environment valuing speed, execution, and customer focus.
• Commitment to investing in technology, operations, and professional growth.

Additional Information

Final candidates may be required to undergo extra background checks, potentially including credit reports, compliant with applicable laws.