Laundry Manager

Overview

The Laundry Manager at Rosewood Red Sea is charged with comprehensive oversight of laundry processes, including management of outsourced services, to uphold high standards of quality, efficiency, and compliance with Rosewood, Forbes, LQA, and resort guidelines. This role is critical in ensuring the resort's luxury appearance by managing timely handling of guest laundry, uniforms, linens, and Food & Beverage items.

Key Responsibilities

• Supervise daily laundry functions encompassing coordination with outsourced providers, managing linen turnover, guest laundry, uniform care, and Food & Beverage items.
• Oversee vendor partnerships to guarantee quality, punctuality, budget compliance, and adherence to resort standards.
• Organize logistics of daily pickup and delivery for linens, uniforms, and guest laundry.
• Maintain precise records of laundry, linen, and uniform transactions.
• Monitor quality assurance related to hygiene, presentation, fabric treatment, stain removal, and finishing.
• Execute regular quality inspections and audits of vendors to secure safety and service standards.
• Ensure seamless coordination between outsourced services and internal departments to prevent supply disruptions.
• Manage laundry supplies, uniforms, equipment, and other departmental resources effectively.
• Control departmental expenditures including supplies, uniforms, and outsourced laundry costs within budget limits.
• Review and verify invoices, contracts, and service agreements for accuracy and clarity.
• Collaborate with Engineering for maintenance of in-house or guest laundry equipment.
• Develop contingency plans covering vendor delays, equipment malfunctions, quality issues, or linen shortages.
• Recommend operational enhancements involving vendors, supplies, equipment, and procedures.
• Lead and mentor laundry team members to maintain productivity, quality, and consistent service delivery.
• Develop staffing schedules aligned with business needs and efficiency targets.
• Identify training requirements, providing coaching on safety, service standards, and procedures.
• Address guest laundry complaints promptly and manage follow-up actions.
• Work closely with other hotel departments and external vendors to promote efficient operations.
• Ensure full compliance with health, safety, hygiene standards, local regulations, and resort policies.

Qualifications & Experience

• Possess a minimum of 4 to 6 years in laundry or housekeeping operations within luxury hotels or resorts.
• Managerial or supervisory background in laundry operations is preferred.
• Experience managing outsourced laundry services in a premium hospitality setting.
• Proficient knowledge of laundry processes, linen and uniform management, guest services, and vendor coordination.
• Thorough understanding of fabric care, stain removal techniques, laundry chemicals, hygiene, and safety norms.
• Skills in budgeting, cost management, payroll, inventory control, invoice processing, and financial reporting.
• Ability to maintain vendor relationships and manage service contracts and performance.
• Strong leadership and team development capabilities.
• Excellent organizational, problem-solving, and planning skills.
• Effective communication skills for coordination with cross-functional teams and external partners.
• Familiarity with Rosewood, Forbes, LQA, or luxury hospitality quality benchmarks is advantageous.
• Competency in Microsoft Office and hotel management software preferred.
• Capability to prepare schedules, reports, and operational documentation accurately.
• Flexibility to work varying shifts including weekends and public holidays.
• Good command over spoken and written English; knowledge of other languages is a plus.
• Professional demeanor, meticulous attention to detail, and dedication to luxury service standards.