Kids Club Manager

About the Company

Raffles & Fairmont the Red Sea is set within Saudi Arabia's pioneering Red Sea Project, offering guests access to a nature-centric resort featuring 361 rooms, eleven distinctive dining options including an overwater restaurant with scenic views of the Red Sea and mangroves, and a spa. The resort adjoins an 18-hole championship golf course, reinforcing Fairmont's status as a premier golf destination. It emphasizes sustainable development along 200 km of pristine coastline with over 90 untouched islands, dormant volcanoes, rich marine environments, and ancient archaeological landmarks.

Role Overview

The Kids Club Manager will lead the daily operations of the children's recreational facility, ensuring a secure, enjoyable, and educational space for young visitors.

Key Responsibilities

• Lead and manage a team of childcare professionals, promoting a positive and cooperative work atmosphere
• Design and execute engaging, developmentally suitable activities and programs for children from six weeks to several years old
• Enforce all health, safety, and child protection guidelines rigorously
• Oversee the Kids Club budget, including procurement of supplies and equipment
• Maintain precise records of attendance, emergency contacts, and incidents
• Deliver outstanding customer service, addressing inquiries from parents and children promptly and courteously
• Partner with other departments to develop integrated family-friendly experiences and promotional events
• Facilitate regular training sessions to enhance staff skills and uphold service quality
• Assess program effectiveness and implement improvements as needed
• Maintain cleanliness, organization, and upkeep of the Kids Club area at all times

Qualifications & Requirements

• High school diploma or equivalent required; bachelor's degree in Early Childhood Education, Recreation Management, or related discipline preferred
• At least 3 years experience in childcare, education, or recreation, with minimum 1 year in supervisory capacity
• Valid CPR and First Aid certifications are mandatory
• Proven leadership and team management capabilities
• Excellent communication and interpersonal skills to effectively interact with children, parents, and colleagues
• Creative and enthusiastic about planning and implementing children’s activities
• Competent in managing groups of children effectively
• Comprehensive knowledge of child development principles and childcare best practices
• Familiarity with local child protection laws and regulations
• Proficient in Microsoft Office and childcare management software
• Willingness to work flexible schedules including weekends and holidays
• Fluent in English; additional languages such as Vietnamese advantageous
• Strong organizational and multitasking skills
• Patience, empathy, and genuine passion for working with children

Additional Information

• Understanding of ultra-luxury guest expectations and brand alignment
• Experience in project coordination, scheduling, and document control during pre-Opening phases is required
• Pre-Opening operational experience is essential
• A proactive and anticipatory approach demonstrating ownership and accountability
• Impeccable grooming and personal presentation consistent with luxury standards