Junior IT Support

About Inspire Early Learning Journey

Inspire Early Learning Journey is seeking an enthusiastic Junior IT Support team member to assist both the Head Office and various campuses in Victoria. This role offers practical IT experience in a dynamic setting, tailored for individuals at the beginning of their IT careers who enjoy tackling hands-on technology challenges, supporting users, and expanding their knowledge of systems within a fast-evolving organisation.

Key Responsibilities

• Provide daily IT assistance to staff at Head Office and campuses.
• Diagnose and resolve issues involving computers, iPads, printers, scanners, emails, internet connectivity, Wi-Fi, and frequently used software.
• Manage user lifecycle tasks including onboarding, off-boarding, account configuration, permissions, and device preparation.
• Support cloud-based services such as Microsoft 365, Teams, Outlook, and OneDrive.
• Maintain IT equipment inventories, asset records, along with basic documentation and user manuals.
• Offer support for fundamental network, printer, and campus IT setups as needed.
• Coordinate with IT vendors and suppliers to monitor support requests, hardware procurement, and service fulfillment.
• Perform on-site visits to campuses for setup, troubleshooting, and small-scale IT projects.

Essential Skills and Experience

• A keen interest in IT and problem-solving.
• Good communication abilities paired with patience and a user-focused approach.
• Strong logical reasoning skills to methodically troubleshoot technical problems.
• Familiarity with Windows OS and proficiency in Microsoft 365 suite, including Outlook and Teams.
• Enthusiasm for learning new software tools and processes.
• Capability to work autonomously, accurately follow instructions, and document technical activities clearly.
• Ability to work primarily from the Head Office in Camberwell, VIC, with availability for occasional travel across campuses.
• Possession or willingness to acquire a Victorian driver licence and Working with Children Check.

Desirable Qualifications and Experience

• Educational background related to IT, Engineering, Computer Science, or Information Systems.
• Prior involvement in internships, part-time roles, volunteering, home lab setups, or informal IT support duties.
• Basic exposure to Microsoft 365 administration, Teams, SharePoint, and OneDrive management.
• Familiarity with Microsoft Entra ID / Azure AD, Intune, and device management.
• Experience working with Apple products including iPads or Apple School Manager.
• Introductory knowledge of networking concepts such as Wi-Fi, VPN, DNS, DHCP, firewall and printer configurations.
• Usage of platforms like WordPress, Moodle/LMS, or GitBook.
• Interest or experience in scripting languages, automation tools like Power Automate, PowerShell, business intelligence, artificial intelligence, large language models, or cybersecurity.

What We Offer

• An entry-level role backed by training and ongoing support designed to foster growth.
• Direct experience with Microsoft 365, Intune, Apple hardware, cloud platforms, and contemporary workplace tools.
• Opportunity to operate within a rapidly expanding early learning organisation spread across multiple campuses.
• A leadership team that values IT operations and provides strong guidance.
• Clear career progression paths into fields such as systems administration, cloud infrastructure, automation, cybersecurity, and IT operations.
• Collaboration with prominent technology providers including Apple, Microsoft, HP, Epson, and CompNow.
• Consideration for visa sponsorship may be available for suitable candidates dependent on eligibility and organisational requirements.