Junior IT Administrator

About the Company

Axxima is a professional insurance consulting firm based in Toronto with a close-knit team of 20-25 employees. The workplace culture values versatility, collaboration, and personal connections among colleagues.

Role Overview

We are seeking a Junior IT Administrator to partner closely with our CIO and external providers, providing vital IT support within a small team. This position is ideal for an individual starting their IT career who possesses enthusiasm, curiosity, and a willingness to grow and learn on the job. Comprehensive paid training and mentorship will be provided to develop your expertise.

Key Responsibilities

• Act as the primary point of contact for daily user IT issues, including troubleshooting hardware, software, printers, and common technical problems.
• Manage password resets, account creation, and access permissions promptly and with a positive approach.
• Gradually build knowledge and handle Microsoft 365 administrative tasks such as user accounts, email management, Teams, and Azure services.
• Collaborate with the team to support and update company websites.
• Maintain the laptop inventory by imaging, setting up, updating, and preparing devices for user deployment.
• Research IT solutions online, compare alternatives, and share well-informed recommendations with the team.
• Document solutions and produce how-to guides to enhance the team’s technical knowledge base.
• Provide general IT assistance as required, adapting to varied daily tasks typically found in a small firm environment.

Candidate Profile

• Passionate about technology, with a genuine interest in IT problem solving and frequent engagement with tech knowledge resources.
• Friendly, supportive attitude with eagerness to help colleagues and improve their experience through effective support.
• Desire to learn proactively, open to feedback, and committed to professional growth.
• Excellent English communication skills, capable of explaining technical concepts clearly to non-technical team members.
• Resourceful and independent in researching and resolving issues.
• A collaborative team player comfortable thriving in a small, close-knit workplace culture.

Success Indicators

• Consistently approachable and responsive to user needs.
• Efficient and professional resolution of IT challenges.
• Continuous enhancement of technical competencies and readiness for increased responsibilities.
• Recognition as a trusted and valuable team member contributing positively to company culture.

Compensation and Benefits

• Salary range between $55,000 and $60,000 annually, with adjustments considered as skills advance.
• Paid professional development including training courses and certifications.
• Strong mentorship program and opportunity to take on greater responsibilities over time.
• Inclusive small-company environment where employee contributions are noticed and appreciated.
• Health coverage, vacation entitlement, and pension plan benefits provided.

Additional Information

This position reports directly to the CIO and begins on September 1, 2026. Workload is 40 hours weekly at the Toronto office with hybrid work flexibility.

Application Instructions

Interested candidates should submit a resume, a short video (under 5 minutes) describing their favorite IT problem solved, and a reference letter endorsing why they would be a great fit for Axxima.