Junior Epic MyChart Help Desk/Support Analyst (PST Time)

Job Overview

This role involves providing remote assistance specifically for Epic MyChart users, addressing issues and inquiries related to the MyChart platform. The position is a six-month contract extending to December 2026 and requires working exclusively during Pacific Time hours from 9:00 AM to 6:00 PM PST.

Key Responsibilities

• Deliver support for issues and user requests associated with Epic MyChart.
• Identify and resolve common problems related to access, workflow, and MyChart features.
• Maintain detailed records of support cases including issue specifics and resolutions.
• Collaborate with application and technical teams for ticket escalations when needed.
• Communicate effectively with users and team members to ensure issue resolution.

Candidate Qualifications

• A minimum of 1 year and up to 3 years of experience supporting Epic MyChart or healthcare applications.
• Direct hands-on experience with Epic MyChart support is essential.
• Strong written and verbal communication skills, along with precise documentation abilities.
• Comfort working remotely and adherence to the PST working schedule.
• Familiarity with healthcare support workflows is preferred.

Additional Requirements

• Successful completion of background checks including verification of past employment and education credentials.
• Mandatory drug screening.
• Submission of education certification is required.
• Proof of last employment end date may be requested during verification.