Junior Business Analyst - ATM Services, Dublin

About AIB and Our Values

AIB fosters a workplace culture rooted in core values such as putting customers first, taking ownership, eliminating complexity, fairness, respect, and collaborative teamwork. These principles guide how we support our colleagues and deliver services that make a genuine difference.

Work Location and Policy

This position is based at our Central Park office in Sandyford, Dublin, with a hybrid working model that provides flexibility to balance time between office and home, depending on role and business needs.

Role Overview

The ATM Business team oversees multiple responsibilities including invoicing, monthly key performance indicators, accruals, and partnership coordination related to installation or removal of devices. Additionally, this role involves delivering Management Information (MI) on Self Service devices to senior leadership, collaborating with technology teams to test and launch significant projects, software updates, or Self Service products.

Main Responsibilities

• Deliver exceptional customer service by providing appropriate banking options that align with agreed service standards.
• Innovate continuously by identifying opportunities for process improvement and suggesting efficient solutions.
• Collaborate effectively with team members to achieve shared objectives.
• Maintain accountability by owning tasks and following through on all commitments.

Candidate Profile and Skills Required

• Excellent verbal and written communication abilities with proven skills in stakeholder engagement across various teams including Retail, Property, and Operations.
• A proactive approach characterized by initiative-taking, foresight, problem-solving curiosity, and a commitment to efficiency.
• Strong organizational skills with attention to detail, capable of prioritizing multiple tasks, meeting deadlines, and ensuring accuracy in documentation and reporting.
• Ability to work collaboratively in a team-oriented environment, sharing knowledge and fostering a positive culture.
• A dedication to upholding AIB's values, customer focus, and delivering outcomes that reflect high service standards and integrity.

Key Competencies

• Customer Focus: Building and sustaining meaningful customer relationships and delivering tailored solutions.
• Collaboration: Forming partnerships and working jointly with colleagues to reach common goals.
• Accountability: Taking responsibility for one’s actions and commitments while encouraging others to do the same.
• Customer Service Excellence: Addressing client requests comprehensively across various channels.
• Self-Awareness: Reflecting on personal impact and experiences, learning from mistakes, and understanding personal strengths and limitations.

Benefits and Working Arrangements

• Competitive annual salary of €30,525.
• Market-leading pension scheme.
• Healthcare plan.
• Variable pay options.
• Access to an Employee Assistance Programme.
• Family leave support.
• Two days per year dedicated to volunteering.

We promote equal opportunities, and AIB holds the Investors in Diversity Gold Standard accreditation. The company provides reasonable accommodations for applicants and employees upon request.

Additional Information

This vacancy forms part of the Fitness & Probity Regime and Individual Accountability Framework. Applications from recruitment agencies will not be accepted; all engagements are managed directly by AIB's Talent Acquisition team. Interested candidates uncertain about their suitability may contact the recruiter for discussion.

Application Deadline: 31st July 2026