IT Support Officer Level 2 - 6 Month Contract

About the Role

Busways Group is seeking a skilled IT Support Officer Level 2 for a 6-month contract based in Pymble, NSW. This role offers the opportunity to contribute to the reliability and efficiency of transport technology systems that support safe bus services across NSW and South Australia.

Key Responsibilities

• Deliver technical support for IT incidents and service requests throughout the organisation.
• Act as the escalation point for complex technical issues and ensure prompt resolution.
• Manage and support Microsoft 365 applications, including Outlook, Teams, and SharePoint.
• Setup, maintain, and troubleshoot desktop computers, mobile devices, and peripherals.
• Assist with network infrastructure support, including switches, routers, and wireless access points.
• Monitor systems for performance, backups, alerts, and overall infrastructure health.
• Maintain detailed technical documentation, knowledge base articles, and incident logs.
• Contribute to IT projects, system upgrades, and ongoing process improvements across the company.

Candidate Requirements

• Experience in IT support, service desk, or infrastructure support roles.
• Strong troubleshooting capabilities with desktop hardware, software, and Microsoft 365 environments.
• Proficient in supporting Office 365 applications, particularly Teams and SharePoint.
• Excellent communication skills — both written and verbal — with a strong customer service orientation.
• Fundamental understanding of networking concepts, including switches, routers, and wireless technologies.
• Attention to detail, strong documentation skills, and ability to manage multiple priorities effectively.
• Ability to work independently, demonstrate initiative, and collaborate well within a team.
• Must be an Australian Citizen, Permanent Resident, or hold valid unrestricted work rights in Australia.

Benefits and Culture

• Opportunities for career advancement within a reputable organisation.
• Flexible working arrangements, including up to two work-from-home days and flexible start/end times.
• A supportive workplace culture with regular team lunches and social gatherings.
• Employee Referral Program featuring attractive cash bonuses.
• Modern office facilities with communal kitchen areas, outdoor spaces, fresh fruit, and quality coffee.
• Complimentary secure on-site parking and shuttle services from Central Coast and Blacktown.
• Discounted access to multiple fitness facilities through the Fitness Passport scheme.
• Confidential counseling support available via an Employee Assistance Program.
• Office Lunch Club offering affordable high-quality meals.

About Busways

With over 80 years of history, Busways is a leading provider of safe, reliable bus services across NSW and South Australia, serving more than 53 million passengers annually with a dedicated workforce exceeding 2,800 employees.

Additional Information

This is a fixed-term contract position for six months. Applicants are encouraged to submit a cover letter explaining their suitability for the role along with an updated resume. The position is only open to candidates with the appropriate Australian work rights.

Busways is an Equal Opportunity Employer committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander peoples and from diverse backgrounds.

Please note that agency applications will not be accepted.