IT Specialist

About the Role

The Office of Emergency Management (A/OEM) at the Department of State oversees the Department’s responsibilities under Presidential Policy Directive 40 (PPD-40) relating to national continuity programs. These programs prepare the Department for a broad range of threats including natural disasters, military or terrorist attacks, technological emergencies, or other crises. The Diplomatic Continuity Programs Division (A/OEM/DCP) is charged with drafting and maintaining emergency and continuity plans that enable the Secretary and Department to respond effectively to national security emergencies.

This position supports the design, deployment, and maintenance of Audio Visual (AV), telecommunications/PBX, and IT communications systems essential to the Bureau’s continuity-specific hardware, software, networking, and communication operations. The role involves working as part of a technical team including government and contract personnel to provide real-time operational, maintenance, testing, and development support for continuity communications at various security levels.

Key Responsibilities

• Install, configure, and maintain secure and non-secure IT infrastructures including data, voice, video systems as part of the Secure Communications Team.
• Act as a 24/7 on-call contact for IT and communications issues to ensure uninterrupted mission-critical functions throughout Department facilities.
• Administer classified and unclassified IT resources and security systems to facilitate secure inter-agency communications.
• Support the Government Senior IT Specialist by managing IT resources across unclassified, SECRET, and TOP SECRET environments in conference rooms, offices, and residences.
• Maintain physical and operational security of classified video systems, conference rooms, and sensitive IT equipment.
• Enforce security policies to prevent violations and ensure compliance with federal standards on information security.
• Program, operate, maintain, test, and troubleshoot secure IT and communication networks and systems.
• Manage desktop computers including imaging, deployment, patching, and hardware repairs.
• Oversee mobile device fleets by administering MDM platforms for smartphones, tablets, and laptops, performing troubleshooting as needed.
• Manage collaboration tools such as Microsoft Teams and Webex, handling user provisioning, meeting setup, and platform integration.
• Monitor systems proactively to reduce downtime through regular maintenance.
• Control user accounts, permissions, and access rights for multiple systems and security levels.
• Perform software installations, updates, and license tracking.
• Configure and troubleshoot network printers, scanners, and peripheral devices.
• Develop and maintain Standard Operating Procedures (SOPs) for IT operations and security protocols.
• Create and update technical manuals, network diagrams, and troubleshooting guides.
• Deliver technical training to staff on system usage, security protocols, and communication tools.
• Document IT incidents, resolutions, and system modifications using ticketing systems.
• Prepare routine technical and administrative correspondence and maintain electronic records with proper security and data retention.
• Support IT project planning, implementation, and testing activities for system enhancements and new deployments.
• Track IT assets with inventory management tools ensuring accurate records.
• Participate in disaster recovery planning and business continuity exercises.
• Conduct regular security audits and vulnerability assessments of IT systems.
• Provide technical support and customer service for IT projects involving installation, design, maintenance, and testing of IT and data transfer equipment.
• Adapt to the flexible and demanding environment of supporting high-level government officials.
• Manage multiple complex projects under strict timelines and during high-pressure incidents.
• Maintain professionalism and composure when resolving urgent technical problems affecting senior leaders.
• Support National Continuity Program deployment via transportation, telecommunications, logistics, and facility operations at alternate work locations using government vehicles as authorized.

Candidate Requirements

• Minimum of 6 years of progressive experience as a mid-level IT specialist demonstrating initiative and broad technical skills.
• Proficient with Windows OS, Microsoft Office suite, and typical PC applications relevant to the role.
• Strong verbal and written communication skills; ability to collaborate effectively within matrix organizational structures.
• Ability to prioritize tasks and operate effectively in urgent, high-stress environments.
• Experienced in transmission, broadcasting, switching, and operation of various secure IT and communication systems.
• Knowledge of information security and physical security protocols protecting classified national security and cryptographic data.
• Preferable familiarity with networking fundamentals and IT infrastructure principles.
• Understanding of cloud computing, LAN/WAN networks, and federal private industry practices.
• Adherence to detailed policies, regulations, and procedural precision.
• Ability to build and maintain collaborative work relationships within and outside the Department.
• Possession of Top-Secret clearance with capability to obtain Sensitive Compartmented Information (SCI) access.
• Willingness to travel occasionally nationwide to support remote facilities.
• Flexibility to work irregular hours including evenings and weekends for special events or emergencies.
• Comfort working at heights and confined spaces; capacity to lift and move equipment weighing 50+ pounds.
• Demonstrated leadership skills with ability to mentor junior technicians.
• Strong analytical skills for troubleshooting and resolving technical issues.
• Excellent customer service abilities communicating with both technical and non-technical personnel.
• Self-motivated with the capability to work independently with minimal supervision.
• Strong organization and time management capabilities.

Preferred Qualifications

• Relevant IT certifications such as CompTIA A+, Network+, Security+, Cloud+, CCNA, MS-900, MS-102.
• Bachelor’s degree in Information Technology or related field.
• Experience with Video Teleconferencing systems is advantageous.

Benefits

• Employer covers 100% of employee medical insurance premiums (PPO or HDHP), as well as vision and dental plans.
• Matching 401(k) retirement contributions.
• Short- and long-term disability insurance coverage.
• Pet insurance options available.
• Support for professional development and education reimbursement.
• Parking and transit benefits available in select metropolitan areas (New York, New Jersey, Atlanta, Washington DC metro).

Additional Information

This job description is not exhaustive and may be modified as duties evolve. The employee may be required to perform additional tasks not listed herein. Employment is subject to change with or without notice to address operational needs.