IT Governance Consultant

About Devoteam

Devoteam champions the viewpoint that technology combined with human ethics can foster positive transformation. With over 25 years of experience and operations spanning more than 18 countries across EMEA and beyond, the company is committed to innovation driven by human-centric values to deliver meaningful impact globally.

Culture and Values

• Fair and Courageous: Decisions are made fairly to encourage bravery, fostering an environment where listening and constructive challenges are welcomed. Employee growth is supported and achievements celebrated.
• Ambition and Results: Driven by entrepreneurial spirit, performance and growth are prioritized. Commitments are honored with focus on creating value and profitable expansion for clients.
• Learning and Innovation: Curiosity and continuous learning underpin innovation, enabling the team to meet challenges and forge excellent partnerships.
• Caring and Sharing: Collaboration and support are core, promoting a positive and productive work environment that nurtures talent and career development.

Values emphasized include respect, frankness, and passion.

Role Overview

The IT Governance and Service Management Consultant is responsible for evaluating IT systems and processes to offer strategic guidance aimed at enhancing operational efficiency, compliance, and aligning with organizational targets. This role directs the creation of IT governance frameworks, service management policies, and manages training initiatives focused on ITIL and ISO/IEC 20000 standards. Additionally, the position entails managing IT service catalog development, designing IT organizational structures, leading certification projects, and supporting pre-sales and proposal development activities.

Key Responsibilities

• Perform comprehensive IT assessments to analyze existing infrastructure and workflows, producing strategic roadmaps for digital transformation and efficiency improvements.
• Develop and enforce IT governance policies, frameworks, and processes that ensure operational excellence, risk mitigation, and compliance with industry standards.
• Conduct engaging training and awareness sessions on IT governance, IT Service Management (ITSM), and quality management to promote organizational IT excellence.
• Create and update detailed IT service catalogs that accurately represent service offerings, working closely with business units for alignment.
• Design a resilient IT organizational structure featuring well-defined roles, responsibilities, job descriptions, and performance metrics aligned with business objectives.
• Lead projects to implement ITIL frameworks and guide ISO/IEC 20000 certification efforts ensuring adherence to recognized service management practices.
• Collaborate in pre-sales engagements, articulating the value of IT governance and ITSM to prospective clients, emphasizing benefits for compliance and transformation.
• Assist in preparing client proposals that tailor IT governance and service management solutions to specific organizational requirements.

Qualifications and Skills

• Demonstrated proficiency in IT governance and ITSM frameworks such as COBIT, ITIL, ISO/IEC 20000.
• Strong project management expertise related to IT governance, ITSM, and ISO/IEC 20000 implementation initiatives.
• Exceptional communication and presentation capabilities.
• In-depth knowledge of IT organizational design including roles and responsibilities.
• Experienced in conducting IT governance and quality management training programs.
• Proven ability to work collaboratively across teams including senior management.
• Relevant professional certifications (e.g., ITIL 4 Master, ITIL Managing Professional, ITIL V3 Expert, ISO/IEC 20000 Lead Implementer, COBIT Design and Implementation, CGEIT) are advantageous.

Additional Information

Business Unit: Strategy & Transformation

Seniority Level: Mid-Senior