IT Field Support Technician

About the Role

Join a reputable European organization based in Duisburg, Germany, as they continue enhancing their internal IT capabilities. This full-time position is ideal for an individual who thrives on practical, hands-on IT support, enjoys working directly with users, and appreciates daily challenges that vary your routine.

Key Responsibilities

• Travel across various company office locations to deliver dependable onsite IT assistance.
• Manage deployment, relocation, and configuration of desktops, laptops, and related workplace hardware.
• Identify and resolve hardware and software malfunctions along with user-related technical issues.
• Install, set up, and maintain printers and other peripheral devices, including necessary patches.
• Perform hardware upgrades and execute replacement programs effectively.
• Install and oversee structured cabling to support IT equipment connectivity.
• Keep precise asset documentation and update the Configuration Management Database (CMDB) regularly.
• Monitor inventory levels of hardware stock and assist in equipment lifecycle management.
• Organize your schedule proactively, ensuring efficient coordination of visits across multiple office sites.

Candidate Profile and Requirements

• Relevant certification or qualification in IT, System Integration, or a similar technical field.
• Prior involvement in desktop support, field engineering, or workplace IT support roles.
• Solid understanding and experience with Microsoft Windows operating systems and Microsoft Office software.
• Competency in supporting PCs, laptops, printers, and various peripheral hardware.
• Demonstrated strong analytical and troubleshooting capabilities with a methodical problem-solving approach.
• Excellent communication skills paired with a customer-oriented and professional demeanor.
• Capability to work autonomously and efficiently manage workload across diverse tasks.
• Basic familiarity with ITIL framework principles.
• Fluency in German and good proficiency in English to effectively interact with users and teams.
• Possession of a valid Class B driving license, facilitating travel between sites.

Benefits and Opportunities

• Work within a well-established organization that values and invests in its technological infrastructure.
• A dynamic position involving support across multiple locations and a variety of technological environments.
• Enjoy autonomy and ownership in daily responsibilities.
• Access to continuous professional training and skill development programs.
• Prospects for long-term career advancement within a stable company.
• Become part of a cooperative team culture focused on excellence in customer service and continuous growth.