IT Associate

About Protect Democracy and the Role

Protect Democracy is seeking an IT Associate to enhance its technology operations and security efforts. This newly created position collaborates closely with the IT Manager and an external Managed Service Provider (MSP) to maintain and troubleshoot current IT infrastructure, ensuring the organization’s technology supports the urgent mission to safeguard American democracy. The role prioritizes delivering secure, efficient technology solutions aligned with the organization's values and operational needs.

Key Responsibilities

• Provide end-user IT support and oversee the MSP’s help desk to ensure effective assistance for staff.
• Manage procurement and inventory of technology hardware and accessories for the organization.
• Maintain device management through Mobile Device Management (MDM) systems and ensure timely application of software updates.
• Monitor hardware and software security with attention to critical events.
• Support user account lifecycle management including onboarding and offboarding across various technology platforms.
• Assist with system administration duties within Google Workspace, Microsoft 365, and other key applications to enhance operational efficiency and security.
• Contribute to technology initiatives such as cyber security training deployments, including phishing and smishing awareness tests.
• Engage in special IT projects requiring technical expertise to support organizational goals.

Candidate Qualifications

• Minimum of three years’ experience in IT, particularly in help desk or systems administration roles, ideally within remote work settings.
• Proficient in managing organizational Google Workspace and/or Microsoft 365 environments.
• Comfortable supporting Apple hardware and software ecosystems.
• A strong security-oriented mindset to maintain the integrity and safety of IT infrastructure.
• Excellent interpersonal abilities with a commitment to resolving technology issues for users of varying expertise.
• Ability to juggle multiple tasks and priorities with meticulous attention to detail while retaining a broad organizational perspective.
• Skill in fostering collaboration across diverse teams and backgrounds.
• Demonstrated growth mindset with openness to feedback in all directions.
• Dedicated to advancing and protecting democratic values.

Preferred but Not Mandatory

• Experience in nonprofit or legal sector IT environments.
• Professional IT certifications such as Google IT Support or CompTIA+.

Compensation and Benefits

The position offers a salary range of $72,300 to $81,000, based on qualifications and experience. Protect Democracy is a remote-first organization supporting flexible work locations within the U.S., though preference is given to candidates based near Washington, DC. The benefits package is robust, featuring generous paid leave, comprehensive health coverage, 401(k) match, life and disability insurance, fertility benefits, and professional development opportunities.

Additional Information & Hiring Process

• Remote role requiring occasional presence at office or post office locations as necessary.
• Applicants must submit applications by July 31st, 2026 including a resume and cover letter in PDF format.
• Final candidates will undergo a thorough background check encompassing identity, employment, education, social media, and legal records.
• Commitment to an inclusive and equitable work environment with encouragement for applicants from diverse backgrounds and political perspectives.
• Employees must be willing to travel for team retreats at least twice annually.
• Accommodations are available for applicants with disabilities or special needs during the hiring process upon request.