Information Technology Manager

About Velocity FBO Network

Velocity FBO Network is dedicated to providing top-tier aviation services characterized by safety, operational efficiency, and outstanding client experiences. Guided by core values including Purposeful Protection, Service, Integrity, Respect, Agility, and Collaboration, the organization emphasizes meaningful outcomes and a purposeful approach in every action taken.

Position Overview

The Information Technology Manager will oversee the daily management, upkeep, and support of all technology systems across the FBO network. Acting as the principal internal IT expert, this role ensures dependable technology functionality through hands-on technical assistance, hardware and software maintenance, systems administration, and collaboration with managed service providers and technology vendors. The manager will also support operational technology projects and assist the leadership team in planning, budgeting, and improving systems as necessary.

Core Responsibilities

• Deliver day-to-day technical support for corporate and FBO staff.
• Install, configure, maintain, and troubleshoot hardware including desktops, laptops, printers, mobile devices, and telephony equipment.
• Administer Microsoft 365 suite components such as Outlook, Teams, SharePoint, OneDrive, and manage user accounts.
• Handle onboarding and offboarding processes related to technology, including equipment deployment and account setup/removal.
• Monitor system performance and coordinate resolutions for IT issues promptly.
• Maintain thorough inventories of all hardware, software, licenses, and technology assets.
• Coordinate with managed service providers for upkeep of servers, networks, wireless systems, firewalls, internet, and backups.
• Ensure backups are completed successfully and assist with software and hardware upgrades.
• Support conference room technology, digital displays, audiovisual equipment, and coordinate repairs across all sites.
• Manage relationships and communication with vendors including service providers, telecoms, software vendors, and external consultants.
• Monitor vendor support tickets, track vendor performance, and handle contractual and renewal processes.
• Administer cybersecurity measures such as user access, password policies, multi-factor authentication, antivirus, and endpoint protection.
• Support cybersecurity training initiatives and coordinate incident responses.
• Support business-critical applications including HRIS, payroll, accounting, scheduling, and fuel management software.
• Maintain detailed documentation including procedures, inventories, system records, and approval workflows.
• Assist leadership with technology strategy, budgeting, project planning including company growth, acquisitions, and new facility openings.

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field preferred; equivalent education and experience combinations are considered.
• 3 to 5 years progressive IT support or systems administration experience.
• Proven experience supporting Microsoft 365 environments.
• Familiarity with working alongside managed service providers and technology vendors.
• Experience supporting multiple business locations is advantageous.
• Aviation or FBO industry experience is preferred but not mandatory.

Skills and Competencies

• Strong skills in troubleshooting and technical assistance.
• Excellent customer service and communication aptitude.
• Capacity to manage and prioritize multiple tasks in fast-paced settings.
• Proficient with Microsoft 365 administration tools.
• Knowledgeable in Windows operating systems and desktop support.
• Basic networking understanding including switches, wireless networks, VPNs, and firewalls.
• Experience with Microsoft Entra ID (Azure Active Directory).
• Awareness of best practices for cybersecurity.
• Strong organizational capabilities and meticulous documentation skills.
• Ability to work independently managing various priorities effectively.

Certifications and Physical Requirements

• Valid driver’s license is required.
• Recommended certifications include CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals or Microsoft Certified Administrator; ITIL Foundation certification is a plus.
• Physical ability to lift up to 50 pounds, install and move equipment, work in various physical environments including under desks, equipment closets, and around networking devices.
• Ability to sit and operate a computer for extended time periods.
• Willingness to travel between company locations and occasionally work evenings or weekends for system maintenance or emergency support.

Work Environment

This role is mainly remote but involves regular travel to FBO facilities. The IT Manager supports both office and operational staff, sometimes working in airport terminals, hangars, server rooms, and other operational areas. Availability for after-hours support during critical maintenance or outages is expected due to the 24/7 nature of the aviation industry.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance plans.
• Paid time off and participation in a 401(k) retirement savings plan.
• Company-provided technology and tools.
• Professional development opportunities including technical certifications.
• Potential for career advancement within the FBO and wider aviation network.