HR Generalist - Employee Relations

About Optima Medical Management Group

Optima Medical Management Group, including its divisions Serene Health, Community Support, and American TrueCare, is devoted to enhancing quality of life by promoting wellness. The organization aims to lead in member care outcomes through innovative and comprehensive support that not only addresses current needs but also fosters sustained well-being, empowering individuals and communities alike. The company values a collaborative and supportive workplace culture that encourages continuous learning and professional development.

Role Overview

The HR Generalist focused on Employee Relations will play an essential role in cultivating a fair and compliant workplace. This position is centered on managing employee relations and conducting workplace investigations, acting as a trusted resource for both employees and management on sensitive issues. The role involves overseeing employee relations cases, executing unbiased investigations, advising on performance management and disciplinary matters, and supporting day-to-day HR functions including onboarding and compliance.

Key Responsibilities

• Act as the primary contact for employee relations issues such as complaints, conflicts, and general workplace concerns.
• Perform objective, thorough, and timely investigations into employee grievances including harassment, discrimination, misconduct, and policy breaches.
• Collect and review evidence, conduct interviews, document outcomes, and offer fact-based recommendations.
• Ensure all investigations comply with relevant federal, state, and local employment laws as well as company policies.
• Collaborate with leadership to determine suitable corrective actions and enforce consistent disciplinary measures.
• Maintain confidential and accurate records of case management and monitor trends related to employee relations.
• Guide managers in effective performance management, progressive discipline, conflict resolution, and employee engagement techniques.
• Provide counsel on difficult discussions, terminations, and conflict situations within the workplace.
• Support leadership in managing complex employee matters while mitigating organizational risk.
• Apply and interpret HR policies uniformly across the organization.
• Contribute to policy development, updates, and internal communication to maintain clarity and legal compliance.
• Keep updated on changes in employment laws and advise on necessary adjustments to HR procedures.
• Assist with onboarding, employee training, and initiatives aimed at boosting employee engagement.
• Ensure accuracy of HRIS data and generate relevant employee relations reports.
• Identify patterns in employee relations cases and propose proactive measures including training, policy revisions, and culture-building activities.
• Help foster a positive employee experience and promote a strong organizational culture.
• Perform additional duties as required.

Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Minimum of three years' experience specializing in employee relations and conducting workplace investigations.
• Extensive knowledge of California employment laws.
• SHRM-CP or PHR certification is advantageous but not mandatory.

Key Competencies

• Expertise in managing sensitive and high-risk employee relations issues with discretion and sound judgement.
• Strong investigative abilities including interviewing, documentation, and analytical skills.
• Maintains neutrality and attention to detail in complex and delicate situations.
• Excellent communication and interpersonal skills across all organizational levels.
• Skilled in conflict resolution and problem-solving.
• High integrity with strict adherence to confidentiality.
• Proactive approach and strong follow-through on tasks.
• Ability to work independently while managing multiple priorities in a dynamic setting.
• Proficiency with HRIS platforms and Microsoft Office; experience with ADP and Greenhouse preferred.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Ability to occasionally lift up to 10 pounds.

Compensation

The salary range for this position is $60,000 to $75,000 USD annually.

Employee Benefits

• Eligibility for medical, dental, and vision insurance options after 60 days.
• Short and long-term disability coverage.
• Optional voluntary plans including accident, critical illness, and hospital indemnity.
• Flexible spending accounts for financial management.
• Access to an Employee Assistance Program (EAP) for personal support.
• 401(k) retirement plan available after one year of employment.
• Paid vacation, sick leave, and holidays.
• Employee referral incentives.
• Company discounts on everyday services and memberships.

Equal Employment Opportunity Statement

Optima Medical Management Group is dedicated to providing equal employment opportunities without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other legally protected characteristic. The organization ensures reasonable accommodations for individuals with disabilities.

Pre-Employment Conditions

Employment is contingent upon passing a comprehensive background check and drug screening consistent with Optima Medical Management Group’s drug-free workplace policy.